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Manager, Region Customer Service
Company | Entergy |
Address | The Woodlands, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Utilities |
Expires | 2023-07-06 |
Posted at | 11 months ago |
Posting End Date
- This position will be filled in The Woodlands, TX.**
- Execute strategies for effective customer outreach and key account management; improve customer satisfaction and perception; promote innovation in the delivery of current and new services and products; and support the overall operating company business plan.
- Supports credit and collection processes; medical codes; and local government billing.
- Produce and deliver effective and informative residential and commercial customer messaging and alerts.
- Manage organization that is responsible for building grass roots support in the community. Serve on critical boards and ensure employees are active in local business, industry, and non-profit organizations.
- Key member of Storm Response Team coordinating all Customer-related messaging and restoration efforts.
- Develop and maintain positive relationships with local and state elected officials, local economic development organizations, and key non-profit organizations.
- Drive respective organization to achieve appropriate level of key account engagement and increase in sales volume by industry type.
- Partner with Communications as they develop advertising, news releases and positive editorials. Approve press releases and talk points. Serve as company spokesperson on customer service-related topics.
- Lead organization responsible for resolving customer complaints escalated from the call center, executive office and/or regulatory agencies.
- Align strategies and engage the Customer Service organization as well as any other functional organization, including Power Delivery, in executing that strategy.
- Support various regulatory initiatives to support appropriate regulatory outcomes for the operating company.
- Bachelor’s degree in Business, Engineering, Communications, Public/Community Affairs, related degree preferred or equivalent work experience.
- Master’s Degree preferred.
- Required: 6 years of experience working in a customer-facing organization for a major Utility or management experience in some combination of customer service and utility functions.
- Knowledge of rates, regulatory requirements, T&D systems, and commercial and industrial processes
- Excellent interpersonal and communication skills
- Ability to communicate effectively and persuasively both to internal and external stakeholders
- Strong business acumen in finance, operations, technology, and strategy alignment
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