Customer Service Manager Jobs

Round Rock Hyundai, a part of Penske Automotive Group, is looking for an experienced Customer Service Manager to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Customer Service Manager supports the dealership by working alongside sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.

What We Have To Offer

• Values-driven culture built on integrity, professionalism, excellence and teamwork.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Exceptional attention to detail.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Excellent communication, interpersonal and organizational skills.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

What You Can Bring To The Table

• Excellence: Provide an unparalleled level of technical expertise to help train customer service representatives, including comprehensive knowledge of available products and services.
• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 26092

Position Code: 712210

Type: Full-time

Dealership: Round Rock Hyundai

Location Address: 2405 North Interstate 35

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.