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Customer Success Manager- Remote
Company | Persado |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-13 |
Posted at | 11 months ago |
Description
- Drive customer engagement with and adoption of Persado, serving as the primary day-to-day contact for Enterprise accounts in the tech industry
- Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan that moves customers along a maturity path and delivers to their quarterly, semi-annual and annual objectives
- Identify opportunities for process or product improvements to improve customer experience and outcomes
- Be an advisor and expert on Persado products and testing methodologies: educate and onboard customers, develop users and supporters, build a story of program success, and advocate for customer needs
- Be a primary owner of all daily communications with customers, including email or in-platform messaging, calls, virtual or in-person meetings as appropriate
- Collaborate with marketing managers, analysts and deployment specialists at your customer account to identify and plan testing opportunities
- Lead weekly or semi-monthly status calls and other ad hoc working sessions (planning, support, results review). Contributing heavily to Quarterly Business Review and program governance meetings
- Platform analytics (ex: Google Analytics, Adobe Analytics, Bluecore, etc.)
- Travel to clients as needed (up to 10%)
- Use creative problem-solving to manage multiple workstreams simultaneously and deliver results in a fast-paced environment. Build and advance skills including:
- Build a strong understanding of cross-channel digital marketing (email, web, search, social and other paid media, mobile, etc.)
- An analytical mindset and comfort with data and basic business math to support results processing, and business value/ROI and impact reporting. Able to navigate simple calculations and pivot tables in Excel and/or Google Sheets
- 3-6 years of relevant experience as a Customer Success Manager, Account Manager, or similar at a high growth SaaS, technology or digital marketing company or consultancy with large Enterprise customers
- Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, project management, etc.)
- Generous benefits packages globally
- 401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future
- Employee Enrichment Fund to pursue a passion or upgrade your home office!
- Structured onboarding program to ensure a confident start and long-term success for new hires!
- We encourage professional growth through our dedicated enablement and training teams, as well as on demand tools and resources
- #PersadoCares! 2 paid Volunteer days per year and charitable donation match
- Competitive and equitable compensation
- Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, monthly diverse speaker series, commitment to bias-free recruitment, ERGs (#culture, #mindsmatter, #parents, #women, #green, #pride and growing)!
- Persado’s hybrid working model empowers both remote and in-office work equitably!
- Flexible time off to support work-life harmony (including Summer Fridays and a one week Winter Holiday Break)
- Strong emphasis on career development and mobility, continuous feedback loops and performance management
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