Client Services Triage Specialist

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

We are looking for a full-time Client Services Triage Specialist. They will be a key member of the fast paced Client Services Organization. This role will work collaboratively with other Client Services Team members to achieve department goals and contribute to overall success of the company.

Essential Duties and Responsibilities:

• Assist with other administrative duties as assigned based on Company needs
• Triage incoming email and faxes with a high sense of urgency using SFDC(CRM) and other software platforms
• Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times
• Demonstrate flexibility and adaptability in a fast-paced dynamic environment
• Enter information and upload documentation into Salesforce.com and LIMS
• Process kit orders from sales and clients as necessary
• Assign and resolve cases in SFDC accurately
• Work in a team environment and contribute to the department and company goals
• Adhere to Standard Operating Procedures (SOPs) related to Triage and Kit orders
• Communicate professionally and effectively with all individuals and team members
• Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary
• Keep precise and clear documentation of all email and, fax communications and follow up activities

Qualifications

• Flexibility with respect to working hours based on client and company needs
• High school diploma with 2+ years experienced transferable experience.
• Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is desired
• Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment
• Ability to multitask, work with self-discipline, good judgment, and independence is necessary
• Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies
• Demonstrated ability to be an organized, detailed oriented problem solver is required
• Prior experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is a plus

Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The US hourly range for this full-time position is $17.30 to $26.53. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.

Please visit our career page at: http://www.guardanthealth.com/jobs/