Client Success Manager Jobs

Client Success Manager - Fresno, CA

Compensation: $70,000 to$90,000 per year

Nexus HRis looking for a Client Success Manager in the Fresno, California area. The ideal Client Success Manager will have a proven experience in a client-facing role in the IT or managed services industry, strong project management skills, and familiarity with CRM software and project management tools.

About the Job

Our Client is looking for a Client Success Manager in Fresno, CA. As a Client Success Manager for our Managed Service Provider (MSP) company, your primary responsibility will be to ensure the overall satisfaction and success of our clients. You will serve as the main point of contact and trusted advisor for our clients, providing strategic guidance, fostering strong relationships, and ensuring their needs are met.

Client-highlighted qualifications -Familiarity with CRM software and project management tools and Bachelor’s degree in business administration, marketing, or a related field.

Duties and Responsibilities:

1. Relationship Management

• Collaborate with cross-functional teams to develop and execute tailored strategies to meet client objectives.
• Serve as the primary point of contact for assigned clients, building strong and trusted relationships.
• Conduct regular check-ins and proactively engage with clients to understand their needs, challenges, and goals.

2. Client Success

• Understand client business objectives and align our services to support their goals.
• Identify opportunities for upselling or cross-selling additional services to enhance client value and drive revenue growth.
• Continuously monitor and assess client satisfaction, ensuring high levels of customer success.

3. Project Management

• Track project progress, resolve any issues, and provide regular updates to clients on project status.
• Collaborate with internal teams to define project scope, timelines, and deliverables.
• Coordinate and manage the onboarding process for new clients, ensuring a smooth and successful transition.

4. Issue Resolution and Escalation

• Advocate for clients internally, ensuring their needs and priorities are understood and addressed.
• Act as a point of escalation for client issues or concerns, working closely with the appropriate teams to address and resolve them promptly.

5. Customer Success Metrics and Reporting

• Provide regular reports and analysis on client success metrics to internal stakeholders.
• Define and track key performance indicators (KPIs) related to client satisfaction, retention, and growth.

Qualifications:

• Bachelor’s degree in business administration, marketing, or a related field (or equivalent experience).
• Proven experience in a client-facing role, preferably in the IT or managed services industry.
• Excellent communication and interpersonal skills to build rapport and effectively communicate with clients.
• Familiarity with CRM software and project management tools is preferred.
• Results-driven attitude with a focus on customer success and satisfaction.
• Problem-solving and analytical mindset, with the ability to identify client needs and propose tailored solutions.
• Strong project management skills with the ability to manage multiple clients and projects simultaneously.

Benefits:

• Others
• Dental
• Vision
• Paid Leave
• Medical
• 401k

For more information, please call 1-877-922-5867 or email [email protected]

You can also visit our career pagewww.career.nexushr.com