Manager, Inside Sales (Call Center) - 100% Remote

Overview:

• Colorado
• Virginia
• Maryland
• Nevada
• Washington D.C.
• Minnesota
• Missouri
• South Carolina
• Delaware
• Florida
• Pennsylvania
• Illinois
• Arizona

Responsibilities:

• Other duties, as assigned by the jobholder’s supervisor, may also be required.
• Manage day to day workflow of the tele sales activities. Responsible for daily leadership and contributing to the overall business goals of the department. Ensure staff provides sales and service to customers, process orders, answer and troubleshoot customer inquiries, needs and requirements; and provide after-sales services to customers. Build relationships with customers through follow-up services.
• Accountable for various metrics and sales revenue goals. Support changes in sales strategies. Perform various analysis and forecasts on products, staffing, services, etc. Ensure effective operation of the department by maintaining work standards for quality and quantity of work. Assist and support sales team members to achieve outcomes.
• Employee development and coaching. Lead and guide sales representatives to develop sales opportunities. Assist and support sales team members to achieve outcomes. Assist and guide team members to resolve and troubleshoot complex sales and service issues of customers.
• Ensure compliance of corporate policies, procedures and standards. Ensure work processes are current, implemented and routinely updated to maintain business needs.
• Lead and build team, recruit, train, retrain (as needed), and develop a bench strength that ensures the continuity of the business. Create an environment that focuses on excellence and team work.

Qualifications:

• Proficient PC skills using MS Office, Enterprise Relationship Planning (ERP), call center technology, and other various computer programs including presentation software
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• For business continuity, must be able to work remote, as required
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
• Analytic and Reporting skills
• Ability to leverage expertise to reduce costs and improve efficiencies.
• Bachelor’s degree in related field and/or equivalent training and work experience
• Minimum of 5 years of experience in Sales and at least 2 years of management/supervisory experience.
• Comfortable driving change & embracing innovation in complex, ambiguous environments
• Ability to work in fast-paced, high-volume, team environment
• Able and willing to work evening hours, holidays, and weekends, as required
• Utilize sound judgement and problem-solving skills

• Bi-lingual in English and Spanish
• Proven knowledge of and ability to implement customer service and sales best practices

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

• May help coordinate the work of junior members of the team.
• Resolves issues which are often varied and non-routine. Undertakes analysis and investigation to solve issues.

EEO Statement: Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available Here, if you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information. Category: Operations- Other