Patient Engagement Center (Call Center) Advocate- Must Live In Oh - Remote

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Help patients and SEE yourself as part of the EyeCare Partners team! We are looking for our next Patient Engagement Advocate (Call Center Agent) in our Patient Engagement Center (PEC) to help provide a great experience for our patients. Our Patient Engagement Advocates handle patient calls and inquiries along with addressing other patient needs as the true extension of our 350+ eye care offices. If you like helping people – this could be the job for you!

We Offer

• Great working hours - Our Call Center is open 7:30 a.m. to 6 p.m. Monday-Friday.
• Permanent work from home opportunity beginning the FIRST day of employment!
• Paid comprehensive training
• **Must live in Ohio **
• A full suite of benefit offerings.
• We bring all Advocates on our team at $17.00

If you are looking for a long-term opportunity with huge growth potential, we want to hear from you!

What You’ll Do -

• Be an extension of our offices – Take inbound and place outbound calls to our patients, caring for their overall health.
• Assist our patients – Check on orders for contacts and eyeglasses, verify and pre-authorize insurance, take patients’ payments over the phone and handle urgent situations as they arise.
• Support Inbound and Outbound Patient Communications – Handle patient calls and inquiries, as well as scheduling and confirming appointments. Our Call Center is open 7:30 a.m. to 6 p.m. Monday-Friday.
• Be a team player – Perform all other duties as assigned Meet or exceed specified metrics – Patient Experience measured through quality assurance and patient survey. Valuing our patient’s time which is measured through Average Handle Time (AHT) and After Call Work (ACW), along with successfully setting up patient appointments.

What We’re Looking For -

Education & Work Experience:

• High School Diploma or equivalent
• Previous Medical Office or equivalent experience recommended
• Experience working in a fast-paced environment and ability to embrace change
• Previous Call Center experience recommended, but not required
• Customer service experience preferred

Knowledge, Skills & Abilities

• Ability to maintain strict confidentiality
• Exceptional written and verbal communication skills with high level of emotional intelligence.
• Proficient in Microsoft programs
• Proper phone etiquette
• Pleasant, friendly, professional manner and effective customer service skills. Requires a positive attitude, ability to multitask, ability to work independently or as part of a team, and have a genuine interest in people and desire to help
• Data entry proficient
• Ability to Multi-Task and work multiple computer programs at once

Physical Requirements

More about the job and us -

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear. Must be able to sit for an extended period of time.
• **You MUST be local to the Cincinatti or surrounding area**

Work Environment

• Please note the Patient Engagement Center hours are subject to change based on business needed.
• The job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours Of Work

Some flexibility in hours is allowed, but you must be available during the “core” work hours of 6:30 a.m. to 6 p.m.(Based on your time zone) Monday-Friday and work 40 hours each week to maintain full time status. You must maintain satisfactory performance in able to keep work from home eligibility.

Hours of Operation

Monday through Friday – 7:30 am to 6:00 pm (CST) , 8:30am to 7:00 pm (EST) , 5:30am to 4:00pm ( MST)

• If business needs require a change to our hours of operation, we will give all employees at least 30 days' notice

Training & Development Hours

While you are in training and development (your first 6 weeks), you will be working Monday through Friday from 8:30am to 5:00pm (CST) , 9:30am to 6:00pm (EST) , 6:30am to 3:00pm (MST) each day. Attendance is required each day and no time off will be allowed during this time.

Employer-matched 401k, generous employee purchase program, family purchase events, certification reimbursements, monthly incentive programs, health/dental/vision insurance, employer-paid life insurance, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!

If you need assistance with this application, please contact (636) 227-2600

Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.