Call Center Supervisor Jobs

Why Milan Laser Hair Removal?

When you’re an ambitious professional you want to work with the best. Milan is currently the premier laser hair removal provider throughout the Midwest with plans to rapidly expand throughout the nation.

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound.

Compensation: $25/hour + monthly bonus

Location: Omaha, Nebraska

Status: Full-time, Non-Exempt

Your responsibilities will include:

• Working 20 hours (avg) per week taking new leads when not the Supervisor On Duty or performing other misc Shift Supervisor tasks
• Answering basic questions from prospective clients with the ultimate goal of scheduling an in-clinic consultation
• Building relationships with both current and prospective clients by providing excellent customer service
• Scheduling treatment appointments and answering billing questions from current clients
• Efficiently maintain contact and follow up with potential clients
• Communicating regularly with field managers regarding potential and existing client scheduling
• Development of the team and quality control resulting in conversion success.
• Maintaining an above average individual conversion percent
• Reviewing emails, chats, and texts to ensure world class customer service
• Additional project based opportunities
• Promptly responding to incoming phone calls, emails and live chat inquiries from current and prospective clients
• Attending daily and weekly team meetings
• Being available and open for questions and coach-able moments for the Call Center staff

To be considered for this opportunity, candidates must meet all the following requirements:

• Have a highly polished demeanor and strong team mentality
• Display superior customer service skills
• Superior knowledge of the Client Coordinator role
• Display exceptional communication skills, both written and verbal
• Display excellent computer skills
• Display leadership qualities amongst team members
• Display the ability to multitask in a very fast-paced environment while still maintaining a high level of accuracy & attention to detail
• Comfortable with coaching, mentoring and training
• Display ability to effectively coach & develop other team members
• Strong attention to detail
• Display the ability to take initiative & work independently
• Be able to work the schedule posted
• Extremely strong organizational skills
• Display a history of reliable and predictable attendance

Benefits Include:

• EXCEPTIONAL work environment!
• 401k retirement plan with vested employer match
• Employees and their spouse or legal partner receive free laser hair removal services
• Paid time off starting immediately
• Medical, dental, vision, disability and life insurance within 30 days

Work Environment and Physical Demands:

• Must be able to maintain a stationary position throughout the day
• Consistently operates a computer/office machinery (required use of hands, fingers, arms)

All potential employees of Milan will be required to successfully pass a pre-employment background check prior to employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Equal Opportunity Employer

Administrative Info

Salary Range

Not Specified

Number of openings: 1

Desired Start Date

Not Specified

Office

Omaha

Department

Corporate - Call Center

EEO Type

Not Set

Job Industry

Not Specified

Job Function

Not Specified

Budget

Not Set

Replacing

None

Requisition Id

6083

Posting Location

Same as Office

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