Remote Second Shift Call Center Representative - $16.00 - $17.00 An Hour

Save lives from the comfort of your home with VRI!

Ever wanted to make a difference in people’s lives while staying in your pajamas? Ever wanted to ditch the angry customer service calls, complaints, and upselling and spend you day talking to people who actually want to talk to you? THIS IS IT!

At VRI, our representatives answer alerts from parents and grandparents all over the country to help them feel safe, secure, and supported. Sometimes, we are there just to chat – and that’s ok! No hard call time limits for our reps. Sometimes they need a little extra support – and our software guides you through simple steps to get it to them. You’ll hear thank you multiple times a day – not just from our clients, but from the leadership team who is there to make your life easier.

Better yet? VRI has competitive benefits and amazing perks – like Amazon Prime Memberships, Student Loan Repayment, and more!

Schedule must include 1 weekend day

10:30 AM - 9:00 PMMTFSat1:30 PM - 10:00 PMWRFSatSun1:45 PM - 10:15 PMTWRFSat2:30 PM -11:00 PMMTWRSun3:00 PM - 11:30 PMMTFSatSun3:00 PM - 1:30 AMMRFSat

Start Date: October 16th, 2023

Successfully complete new hire training and pass all required compliance testing.

Monitor high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern.

Receive alarm system calls or incoming telephone calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.

Answer alarms and inbound phone calls according to protocol and determine response requirements and relative priorities of situations, and dispatch in accordance with established procedures including determining location and type of response required.

Answer customer questions using scripted and non-scripted responses.

Record details of calls, dispatches, and messages.

Troubleshoot alarm systems, and report malfunctions to ensure units receive necessary maintenance.

Answer routine inquiries and relay information and messages to and from appropriate agencies, departments, and to all other individuals or groups requiring notification.

Maintain access to, and security of, highly sensitive materials.

Other duties as assigned.

Required High School Diploma or GED

For the remote capability at VRI you will be required to have a minimum of the following download and upload speeds. Download Speed: 5Mbps Upload Speed: 2Mps

Ability to work flexible hours and overtime when needed

Self-motivation and the ability to work independently and with teams

Proficient in the use of Word, Excel, Outlook, and PowerPoint

Excellent oral and written communication skills

Proficient in managing multiple tasks as the same time