Digital Customer Experience Design Manager Jobs

At least 3 - 5 years of account management and/or customer success experience in a SaaS company

5 years of account management and/or customer success experience in a Software or SaaS company

Stakeholder Management – Partner with product, marketing, tech support and partner team to coordinate strategy and success.

Excellent verbal and written communication skills, demonstrated skills to effectively communicate product value proposition and build trust with customers

Demonstrated analytical capabilities for reporting and metrics gathering and support

Experience creating a new Customer Success Program from scratch is preferred

Experience working on transformational programs or change management initiatives

In-depth knowledge and experience with a relevant service design discipline (System Design, Business Design, Industrial Design, Graphic Design, Interaction Design)

Work with program management to issue regular status reports and trouble shoot problem areas.

Design for both the target user’s experience and for our brand teams to implement and scale

Serve as an advisor to the greater team in developing support offerings for pharmaceuticals.

Solid understanding of the entire development process and our Company’s capabilities in this process.

Have 10+ years of management experience in leading globally dispersed teams.

Can champion the best leadership practices leading to effective change management, a culture of innovation, and high employee engagement.

Partner with product and engineering leadership, designers, product managers, and marketing leaders to plan, drive, and deliver user and business value.

Partner with marketing and Go-to-Market Teams to ensure consistent brand experience across all customer interactions.

15+ years’ experience in product strategy, design and / or execution.

Experience in leading digital products from either the financial services, payment, or fintech industries.

Ensure adherence to data management and data governance regulations and policies

Collaborate and influence all levels of professionals including more experienced managers

Manage allocation of people and financial resources for the User Experience Design group

Manage and develop teams that maximize quality, efficiency and productivity

Evaluate the User Experience Design according to established policies and procedures of the organization

Determine the required capabilities, tools and data

Guide research and design processes, mentor and grow your team, and enable your team to deliver the best possible user experience.

Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.

10 years of experience in product design or UX.

5 years of experience leading design projects and managing people or teams.

3 years of experience working with executive leaders.

7 years of experience working in a complex, cross-functional organization.

Professional proficiency in data management, data analytics, customer segmentation and testing and optimization

Determine which segments to include in each journey and where and how journeys should intersect to create a seamless supporter experience.

Develop and maintain framework for how to develop supporter journeys incorporating best practices, system requirements and channel and segment considerations.

Maintain strong partnerships across the organization to build buy in, manage change and ensure effective working relationships.

Share supporter experience and journey development current state, best practices and opportunities within cross-divisional meetings

Identify and socialize opportunities to align content and promotions across communications for a more seamless supporter experience.

Support teams and organizations in the development of strategies to execute on requirements.

Strong Communications Skills: This includes written (prose), PowerPoint and live presentation skills.

UX/UI Design: understanding of design principles & fundamentals

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

Minimum of five years of progressive management experience in which at least two years were managing agile teams in IT environments.

skill sets; experience and training; licensure and certifications; and other business and organizational needs.

B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field

Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management, and others outside the organization.

Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.

Cultivate and disseminate knowledge of application-usage best practices.

Project management experience desirable with proven leadership ability.

Development and execution of the Connected Fitness Strategy in North America with cross functional coordination with Sales and Global Product Management.

Working with the Commercial Learning and Development team and Product Management to design and deliver internal, cross departmental digital training programs.

Management reporting of sales targets and success metrics to the regional management team.

Experience in sales roles that require close collaboration and feeding back market insights and customer requirements to HQ digital product teams.

At least 5-10 years’ experience in sales roles in the technology space (apps, mobile devices, APIs, ecosystems, etc.).

Prepare and present analysis and recommendations to senior management, highlighting key findings, trends, and opportunities for improvement.

User/Customer Experience background or education

Subject Matter Knowledge---Customer/User Experience, CRM, Digital Health IT Operations, Strategy or Transformation

Analyze healthcare data sets to identify trends, patterns, and opportunities for improving user experience

Create and maintain documentation of healthcare data and user experience insights and recommendations

Demonstrable project support experience, i.e, leading slide work, crafting deliverables, generating and managing meeting notes

Don’t meet every single requirement?

Detractors’ opportunities and recognize and reward Advocates. Work closely with CRM and Marketing to create programming that moves Passives to Advocacy.

(Medical, Dental, Vision, 401K, Pension Plan)

(Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

(Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

Minimum of five years of progressive management experience in which at least two years were managing agile teams in IT environments.

B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field

Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management, and others outside the organization.

Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.

Cultivate and disseminate knowledge of application-usage best practices.

Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.

Guide research and design processes, mentor and grow your team, and enable your team to deliver the best possible user experience.

Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.

10 years of experience in product design or UX.

5 years of experience leading design projects and managing people or teams.

3 years of experience working with executive leaders.

7 years of experience working in a complex, cross-functional organization.