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Digital Customer Experience Manager Jobs

Customer Success Manager Digital Experience
By Motorola Solutions At California, United States
At least 3 - 5 years of account management and/or customer success experience in a SaaS company
5 years of account management and/or customer success experience in a Software or SaaS company
Stakeholder Management – Partner with product, marketing, tech support and partner team to coordinate strategy and success.
Excellent verbal and written communication skills, demonstrated skills to effectively communicate product value proposition and build trust with customers
Demonstrated analytical capabilities for reporting and metrics gathering and support
Experience creating a new Customer Success Program from scratch is preferred
Customer Experience Manager Jobs
By MRA Recruiting Services At Ohio, United States
Works with the Operations Manager on developing consistent order management workflows across territories.
Customer Experience: Proactively engages with internal and external customers to better understand their expectations and create a best-in-class customer experience.
Manages the on-boarding process within customer service; monitors new team members’ acclimation to the company and creates individual roadmaps for development.
Triages communication and systems issues between customer service and purchasing that affect pricing and on-time delivery.
Answers questions, resolves escalated issues and serves as a conduit for aligning the sales team with customer service processes.
Works with accounting on customer billing information changes and resolving issues with inputting data into the system.
Sr. Customer Experience Manager
By Honeywell At Phoenix, AZ, United States
Experience of program management or supply chain is highly desired due to the nature of this role
Extensive and demonstrable experience within business, customer support, ISC, engineering and previous knowledge and experience of the aerospace industry.
A knowledge or experience of Six Sigma at an advanced level is desired.
Communication skills to collaborate, problem-solve, influence and get things done from remote, cross-functional stakeholders working across time zones & cultures
Demonstrate excellent C&PS and ISC process knowledge and demonstrate ability to implement process rigor through organizations.
Manage relationships with Customers and serve as primary point of escalation for Honeywell senior leaders.
Customer Experience Manager Jobs
By IKEA At Bloomington, MN, United States

JOB TYPE – Permanent, Full-time, In Location HOURS – Salaried, Retail Management SHIFTS – Fully open work schedule availability including evenings and weekends required; Work schedules are published ...

Customer Experience Manager Jobs
By Piper Maddox At New York, NY, United States
Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
Manage post-sale client relationships from onboarding to renewal and everything in between
2-3 years of professional experience in a client-facing or customer success role
Experience working in the PropTech or multi-family real estate industry is a plus
Health, dental, and vision benefits at no cost to the employee
Customer Experience Manager Jobs
By Tesla At Honolulu, HI, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By The Home Depot At Rowlett, TX, United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimal or no education requirements.
This Position typically reports to Store Manager.
Minimum Years Of Work Experience
Preferred Years Of Work Experience
This role has 0 direct reports.
Product Manager, Digital Restaurant Experience
By Chipotle Mexican Grill At , Newport Beach $126,000 - $176,000 a year
3-5 years of product management experience in an agile environment
Collaborate with key stakeholders across the enterprise to gather functional feature requirements and manage stakeholder expectations.
Product Manager, Digital Restaurant Experience
Previous experience with location-based technologies and Large Language Model (LLM) powered products is a plus.
Own product vision and objectives - communicate business value.
Closely follow industry standards and benchmarks and promote continuous improvement.
General Manager, Airport Customer Experience
By American Airlines At Providence, RI, United States
3 years in supervisory or management capacity
This role is a part of our Field Stations team within our Customer Experience group
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Oversees, monitors, and controls budget and manages overall financial administration
Bachelor’s degree in related field or equivalent work experience preferred
5 years airline operations experience
Associate Digital Experience Manager
By Therma-Tru At , $40,250 - $53,570 a year
Experience with content management systems (CMS).
Manage the day-to-day operations, maintenance, and administration of the Fortune Brands Innovations website portfolio.
Collaborate with other teams and departments (e.g. agencies, product managers, creative team, IT, etc.).
Minimum 3 years of experience managing websites.
Bachelor’s, Associate’s, or certificate in Marketing, Communications, User Experience, or a related field a plus.
Experience with image editing tools such as Adobe PhotoShop, XD, Figma, and/or Illustrator required.
Customer Experience Manager Jobs
By Tesla At , Owings Mills, 21117
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Responsible for ensuring all employees provide best in class customer experience for every customer
Customer Experience Manager Jobs
By Nordic Knots AB At , New York, 10007 $80 - $110 a day
Excellent management skills and experience in managing growing teams
Define, manage and continuously improve KPIs related to customer experience
Experience from the interior design industry or DTC brands offering comparable goods is a big plus
Exact compensation may vary based on skills, experience, and location
Lead and develop the customer service and experience team in US and Sweden
Minimum 2 years’ experience in strategically managing customer experience functions
Customer Experience Manager Jobs
By The Pro's Closet At Louisville, CO, United States
2+ years of management experience leading individual contributors in a hybrid and/or remote environment
Interact at the executive/senior management level, proactively advocating for solutions and managing the customer escalation process
A Bachelor's degree, or relevant experience
3 - 5+ years of experience working in the bike industry on the sales, retail, and/or manufacturer side required
3+ years of customer service or retail, providing outstanding service with high standards and outstanding organizational skills
Posses outstanding written and verbal communication skills and great judgment
Love Promise Customer Experience Manager (Orl Zone)
By Subaru of America At , Orlando $86,700 - $123,800 a year
Utilizes OLP, Reputation Management and Customer Advocacy Department (CAD) cases to identify and diagnose retailer opportunities for customer experience improvement.
Monitors improvements and declines in retailer performance and provides recognition and counseling for retailer management and individuals.
Thorough knowledge of retail operations and retail personnel responsibilities, duties, and challenges
Excellent communication skills including ability to communicate well across all levels including with retailer executives
Adept at presenting training/educational material in a clear and effective format with a history of success of training facilitation
Develops and executes the Love Promise University customized retailer training including curriculum and delivery, in conjunction with regional and zone personnel.
Manager, Customer Experience & Claims
By Delta Dental of Wisconsin At , Stevens Point, 54482
Reviews and approves human resource recommendations and conducts performance management
Responsible for working in the workforce management system, such as forecasting call volume and scheduling staff
Manages working relationships with other company and department functions in alignment with Delta Dental of Wisconsin’s values
Ensure all tools, processes and procedures for customer service and claims processing are properly documented within the online knowledge base
Train and provide instruction to new team members on customer experience and claims processing transactions
Keep abreast of industry knowledge of contact center technologies and practices
Customer Experience Training Manager
By Kia America, Inc. At , Irvine, 92606 $89,200 - $120,316 a year
Supervisory and/or management experience required
8-10 years of advanced working knowledge and experience with performance-based training and/or customer experience training
Minimum 7 years as a supervisor or manager providing direction for exempt employees and/or contractors.
5+ years of advanced working knowledge of automobile dealership operations (Sales or Service).
Experience with automotive customer satisfaction surveys (SSI, CSI, IQS, etc.)
Hospitality experience is a plus
Customer Experience Manager Jobs
By SiteAware At Texas, United States
·2+ years of construction management experience OR 2+ years of leading enterprise customer rollouts
Unleash Your Potential as a Dynamic Customer Experience (CX) Manager at Siteaware!
This role will report to the Customer Experience team manager.
·Onboarding Maverick: Lead enterprise-wide and project-level onboarding, ensuring clients experience a
Product Managers and Marketing to further client success and SiteAware’s evolution as a category creator
·strong presentation skills and be capable of designing and executing a roll-out strategy
Manager, Customer Experience Jobs
By Macy’s At , Braintree, 02184 $72,450 - $120,865 a year
Ability to work with all levels of management, build partnerships and influence decision makers.
Work with Customer Experience Specialized Selling Team to facilitate program initiatives
Effectively manage projects in a high volume and fast paced environment.
Complete ad hoc projects for Senior Manager and Selling Strategy team
Strong leadership and interpersonal skills
Strong leadership profile and excellent negotiation skills.
Customer Experience Team Manager
By Fellow At San Francisco Bay Area, United States
Provide daily direction and communication to employees so that calls are placed/answered in a timely, efficient, and knowledgeable manner
Create and maintain a high-quality remote work environment so team members are motivated to perform at their highest level
Leadership experience in a technical call center environment
3+ years of experience managing people preferred
Proficiency with ZenDesk (advanced knowledge preferred)
Knowledge of Fellow products and services
Customer Experience Manager Jobs
By American Express Global Business Travel At , Remote $70,000 - $140,000 a year
Excellent project/process management and prioritization skills.
Minimum 5 years of combined experience in Process Improvement, Program Management, Project Management in a technical role.
Partner with other leaders across the Enterprise Data Management & Analytics department to achieve organizational results.
Familiarity with Qualtrics, Medallia, InMoment, or similar industry leading Customer Experience platform. Qualtrics certification a plus.
Skilled in identifying dependencies, requirements gathering, planning, and execution of strategic programs.
Technical business system analyst skills including requirements documentation, use case definition, testing methodologies, problem solving

Are you passionate about creating an exceptional digital customer experience? We are looking for a Digital Customer Experience Manager to join our team and help us deliver an outstanding customer experience across our digital channels. You will be responsible for developing and executing strategies to ensure our customers have a seamless and enjoyable experience when interacting with our digital products and services. If you have a creative and innovative approach to customer experience, we want to hear from you!

Overview:

A Digital Customer Experience Manager is responsible for developing and managing digital customer experience strategies, initiatives, and programs. They are responsible for creating a seamless customer experience across all digital channels and platforms. They must have a deep understanding of customer needs and behaviors, as well as the ability to develop and implement strategies to improve customer experience.

Detailed Job Description:

A Digital Customer Experience Manager is responsible for developing and managing digital customer experience strategies, initiatives, and programs. They must have a deep understanding of customer needs and behaviors, as well as the ability to develop and implement strategies to improve customer experience. They must be able to identify customer pain points and develop solutions to address them. They must be able to analyze customer data and develop insights to inform customer experience strategies. They must be able to develop and manage customer experience initiatives, such as customer feedback programs, customer surveys, and customer service initiatives. They must be able to develop and manage customer experience programs, such as loyalty programs and customer rewards programs. They must be able to develop and manage customer experience metrics, such as customer satisfaction scores and customer retention rates.

What is Digital Customer Experience Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to develop and implement customer experience strategies
• Ability to analyze customer data and develop insights
• Ability to develop and manage customer experience initiatives and programs
• Ability to develop and manage customer experience metrics
• Knowledge of customer service best practices
• Knowledge of digital marketing and customer experience trends

What is Digital Customer Experience Manager Job Qualifications?

• Bachelor’s degree in marketing, business, or related field
• 5+ years of experience in customer experience, digital marketing, or related field
• Experience with customer feedback programs, customer surveys, and customer service initiatives
• Experience with loyalty programs and customer rewards programs
• Experience with customer experience metrics, such as customer satisfaction scores and customer retention rates
• Knowledge of customer service best practices
• Knowledge of digital marketing and customer experience trends

What is Digital Customer Experience Manager Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of digital marketing and customer experience trends
• Knowledge of customer feedback programs, customer surveys, and customer service initiatives
• Knowledge of loyalty programs and customer rewards programs
• Knowledge of customer experience metrics, such as customer satisfaction scores and customer retention rates

What is Digital Customer Experience Manager Job Experience?

• 5+ years of experience in customer experience, digital marketing, or related field
• Experience with customer feedback