Customer Experience Manager Jobs
By Burlington Stores, Inc. At Burlington, NJ, United States
Identify opportunities to improve the overall experience of our customers by utilizing customer feedback and store observations
Lead customer experience focused tests/pilots in partnership with cross functional teams (e.g., HR, IT, Marketing, etc.)
Ensure initiatives that support customer experience are consistently delivered throughout the chain by wielding influence with field partners
Assist with developing measures of success, requirements, and overall project scope
Wield influence with field partners; role model best practices; develop store-level action planning; and reinforce customer experience message
Recommend system updates or technologies that can further improve the customer experience
Lead Product Manager - Customer Experience
By Taskrabbit At United States
You’ve worked a minimum of 6 years in product management. Additional experience in other fields is a plus.
You have excellent problem-solving skills, with demonstrated ability to manage ambiguity.
Taskrabbit is a remote-first company with employees distributed across the US and EU
5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
Lead the development of features and experiences that are critical to driving marketplace demand.
Onboarding Manager, Customer Experience
By Figma At San Francisco, CA, United States
Strong project management skills and experience working with multiple customers concurrently
Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
Partner closely with Account Executives to ensure smooth customer handoff experience
Understand customer goals and successfully manages their onboarding timeline towards value
Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
2-4 years of relevant work experience, ideally in B2B SaaS
Senior Manager, Customer Experience
By Rent The Runway At United States
Senior Manager, Customer Experience About Us
Lead a team of Team Leads supporting 50+ associates to develop a world class customer experience team
You have proven experience with CRM applications and leveraging technology to optimize customer experience operations
You have experience managing teams virtually and keeping associates engaged
Partner with recruiting to bring in new talent, including both Team Leads and associates
Develop a deep understanding of our team performance metrics and demonstrate the ability to speak to the numbers and add context
Customer Experience Manager Jobs
By Lucas Group, A Korn Ferry Company At Cleveland, OH, United States
Coordinates with engineering, product management, project management and field sales to develop product specifications to meet customer and industry requirements.
Provides regular updates to Management about Customer Engagement Activities
Solid organizational and interpersonal skills and leadership abilities
Directs, manages, and mentors Applications Engineering and Customer Service Groups so they can fulfill customer needs.
Coordinates price negotiations, product knowledge, technical assistance, and other business activities with field sales offices and customers.
Assumes additional responsibilities as required.
Customer Service/ Experience Manager
By Ironwear At West Palm Beach, FL, United States
Experience in a customer service-based management role.
Enthusiastic and inspirational management skills.
Help determine processes and management of our Zendesk suite of CRM software.
Mentor staff to manage difficult, escalated customer service issues.
Coach, motivate and train staff to develop their problem-resolution skills.
Lead the team in providing a best-in-class experience to every customer, whether they are contacting us presale or post-sale.
Regional Manager, Customer Experience Advocate - Southern
By Volvo Cars At Charleston, SC, United States
Report on progress of trainings to ensure continuous education and learning experiences.
Customer experience minded, strong interpersonal skills, can-do attitude.
Strong managerial skills and ability to lead a team which is spread throughout the region.
Excellent knowledge and recognition of industry customer experience benchmarks.
Regional Manager, Customer Experience Advocate - Southern
Communicate these needs to Sr Manager for consideration, and implementation into custom training plans.
Customer Experience Assistant Manager
By Brilliant Earth At Atlanta, GA, United States
Exceptional time management skills and accountability
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.
Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.
Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers.
Must have experience managing people in retail or direct to consumer sales, store leadership or keyholder experience a plus
Customer Experience Manager Jobs
By Brilliant Earth At Santa Monica, CA, United States
Exceptional time management skills and accountability
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.
Partner with our customer care team to problem-solve customer experience escalations, ensuring the best possible experience for all customers.
Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.
Experience managing people in retail or direct-to-consumer sales, ecommerce and/or luxury product experience a plus
Manager, Customer Experience, Cx Measurement Innovation
By LinkedIn At Sunnyvale, CA, United States
2+ years of people management experience as team manager, mentor or coach
Knowledge of CX measurement tools for surveying and collecting customer feedback and customer feedback management/ NLP platforms
Excellent time management, organizational and program management skills
Lead direct reports and/or cross-functional teams through global customer experience measurement and transformation initiatives, from initial discovery/ideation through operationalizing the vision.
Drive alignment and cross-functional prioritization for customer experience improvements and innovation initiatives
BA/BS degree or equivalent experience
Customer Experience Manager Jobs
By Tesla At McLean, VA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Responsible for ensuring all employees provide best in class customer experience for every customer
Social Media Manager, Customer Experience
By Condé Nast At New York, NY, United States
Detail oriented and has excellent time management and organization skills.
Establish and manage KPIs and benchmarks to goal to ensure overall success.
Collaborate with BPO vendor(s) and internal stakeholders to compose training documentation to ensure agents are knowledgeable on products and procedures.
Customer obsessed and has a passion for ensuring a great customer experience with every interaction.
2-4 years experience in responding to customers via social media, with a focus in leading a team of social media moderators
Experience with social listening tools is required, but experience with Brandwatch/Falcon.io is preferred.
Customer Experience Retail Manager
By Victoria's Secret At Greendale, WI, United States
A Victoria’s Secret & Co Customer Experience Manager
Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
Experience with influencing cross-functional partners in informal and formal settings to get things done.
3+ years of retail leadership experience preferred
Customer Experience Manager - 100% Remote
By Haehl Family Financial At Pleasanton, CA, United States
- Educate clients around insurance products and guide them through the qualification, application and approval processes.
- Excellent written and verbal communication skills.
- Ability to prioritize, multitask and manage a dynamic schedule.
Part Time 1-3 sales/wk: ($25-$75K/yr)
- Nationally recognized A+ lead system.
- Contracting with A-rated insurance carriers.
Customer Service Manager, Airport Customer Experience
By American Airlines At Portland, OR, United States
This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Product Manager (Customer Experience) - Remote
By The Home Depot At Atlanta, GA, United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Typically reports to the Product Management Manager or Sr. Manager.
Experience working as a Product Manager in a modern software development based enterprise environment
Partners with Finance to understand financial needs and assists in the creation of business plans for new opportunities
Fosters collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments
1-3 years of relevant work experience
General Manager, Airport Customer Experience
By American Airlines At Albany, NY, United States
Demonstrated time-management skills with proven ability to handle multiple projects while meeting deadlines
Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
2 years in supervisory or management capacity
This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Directs, manages, and oversees, daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
General Manager, Airport Customer Experience
By American Airlines At Sacramento, CA, United States
3 years in supervisory or management capacity
This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
You’ll bring your [INSERT TOP THREE SKILLS]
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Oversees, monitors, and controls budget and manages overall financial administration
Bachelor’s degree in related field or equivalent work experience preferred
Customer Experience Manager Jobs
By Tesla At Richmond, TX, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Responsible for ensuring all employees provide best in class customer experience for every customer
Associate Product Manager - Customer Experience
By StubHub At New York, NY, United States
0-3 years in product management or equivalent experience
Experience with any procedural programming language (e.g: SQL) or the willingness to master one
Drive the ideation, technical development, and launch of innovative products, features, and/or tools
Solve problems by analyzing data and by implementing product driven and automation solutions
Analyze metrics to inform the success of a product and develop action plans accordingly
Maximize efficiency in a constantly evolving, fast-paced environment where the process is fluid and creative solutions are the norm

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional