Associate Manager, Customer Experience

Zendesk is seeking a CX Associate Manager to join our Customer Experience, Strategy, and Innovation Team! This person will report to the Sr. Director of Customer Experience and play a critical role in supporting our ever evolving programs focused on the executive persona (both internally and externally). Your main focus will be related to helping our team execute and deliver targeted executive events & programs. This role requires the ability to manage multiple priorities and respond quickly to requests while remaining flexible to change.

The ideal candidate is a relationship builder. You are a cross-functional guru and have a solid understanding of what it’s like to be customer obsessed. You also enjoy working in a fast-paced and dynamic environment. You are a highly resourceful individual with strong emotional intelligence, self-motivation and proven attention to detail.

What You Will Do

• Be a customer advocate -- representing the voice of the customer and business value perspective across our packaged executive offerings and services
• Establish and maintain strong working relationships with colleagues throughout the company, including C-staff, senior management, account teams, product management, marketing and Executive Assistants.
• Program slide creation in Google Slides
• Meeting coordination in Google Calendar
• Support project-related activities as needed
• Experience with Zendesk is a plus
• Data entry, analysis and reporting in Salesforce

What You Will Need

• Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
• Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure.
• College degree preferred
• 5+ years of work experience in SaaS or technology company
• Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
• Results Oriented: A track record of consistently delivering excellent results, even in the face of a changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills.
• Prior experience working with account management, business operations, or program management teams

Where We Work

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.