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Customer Experience Digital Associate Jobs

Customer Experience Associate Jobs
By KIN Apparel At Greater Philadelphia, United States
Strong problem-solving skills and the ability to work independently and efficiently in a remote environment
Develop and execute customer experience initiatives to drive engagement and loyalty, and contribute to the growth of the business.
A minimum of 2 years of experience in customer experience and community, preferably in a startup environment at an e-commerce/DTC brand
Working knowledge of Gorgias, Shopify, Loop Returns, Okendo, Slack, Google (amongst some others)
Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve issues
This is a great opportunity to join a small start-up and get hands-on experience that will shape your future growth.
Customer Success Manager Digital Experience
By Motorola Solutions At California, United States
At least 3 - 5 years of account management and/or customer success experience in a SaaS company
5 years of account management and/or customer success experience in a Software or SaaS company
Stakeholder Management – Partner with product, marketing, tech support and partner team to coordinate strategy and success.
Excellent verbal and written communication skills, demonstrated skills to effectively communicate product value proposition and build trust with customers
Demonstrated analytical capabilities for reporting and metrics gathering and support
Experience creating a new Customer Success Program from scratch is preferred
Customer Experience (Cx) Associate
By Bullpen At Boca Raton, FL, United States
Outstanding time management and organizational skills with an ability to multi-task, prioritize work, manage multiple deadlines, and track deliverables.
You have exposure to or working knowledge of commercial and multifamily real estate finance.
Benefits package offered (health, dental, vision, life, 401(k) matching, employee equity incentive plan)
Exceptional analytical and quantitative skills
Effective presentation and communication skills, with demonstrated ability to work with and communicate at all levels.
Develop & introduce processes, procedures, playbooks, self-serve tools, and more.
Customer Experience Associate, Outreach
By Ladder At United States
Experience in sales, account management, or a customer-facing role
Excellent time management and organizational skills
Manage a pipeline of interested customers and tailor your approach and recommendations at scale
Help customers find a life insurance policy by connecting Ladder’s benefits with the customer’s wants and needs
Excellent medical, dental, and vision coverage | We offer competitive healthcare,dental and vision plans for you and your family.
Commuter benefits | When you work from the office, you will receive pre-tax benefits for your commute and free parking.
Associate Customer Experience Specialist
By Calm At United States
1+ years of experience in customer support for a product or service that involves a software offering or platform
Ensure each user’s support experience is of the highest possible quality through providing timely, personalized, efficient, and empathetic replies
Write internal and external knowledge base articles as well as canned responses to common inquiries both proactively and as assigned
Has exceptional written and verbal communication skills with a solutions-oriented approach
Is able to turn a negative customer experience into a positive through effort and consideration
Strong problem solving skills, with the ability to think creatively and logically to resolve customer issues
Associate Director Customer Experience
By 24 Seven Talent At New York City Metropolitan Area, United States
Experience working with UI/UX designers, product managers, engineers, operations on new concepts and products delivery
Associate Director Preferred Skills & Experience
Develop customer needs and use cases throughout a customer journey & translate customer needs into business requirements.
Understand and interpret customer experience measurements to improve CSAT and NPS scores
Develop roadmap for execution of solutions over a period of time, based on identified requirements
Outline creative briefs to build required content to aid in the customer experience
Associate Digital Experience Manager
By Therma-Tru At , $40,250 - $53,570 a year
Experience with content management systems (CMS).
Manage the day-to-day operations, maintenance, and administration of the Fortune Brands Innovations website portfolio.
Collaborate with other teams and departments (e.g. agencies, product managers, creative team, IT, etc.).
Minimum 3 years of experience managing websites.
Bachelor’s, Associate’s, or certificate in Marketing, Communications, User Experience, or a related field a plus.
Experience with image editing tools such as Adobe PhotoShop, XD, Figma, and/or Illustrator required.
Customer Experience Associate Ii
By CONDUENT At , Somerset, 08873 $17.50 an hour
Demonstrate soft skills to enhance patient experience
Excellent written and verbal communication skills
Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.
Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude
Can you tell me about the eligibility requirements for this program?
Understand own network environment at home
Product Associate, Digital Site Experience
By Tory Burch At New York, NY, United States
Exceptional multi-tasking and project management skills to work cross-functionally, and manage deadlines against multiple deliverables
Experience with writing epics & story maps: detailed feature specifications, acceptance criteria, process mapping and power-point/keynote presentation
Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
We have the best team in the world and believe in paying competitively and rewarding for high performance.
We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
We are invested in your professional growth – you’ll have access to free executive coaching on-demand.
Associate Manager, Customer Experience
By Teads At Dallas, TX, United States
Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness.
Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.
Within 3 months of hire: demonstrate ability to manage basic tasks within allotted deadlines.
Manage basic projects based on current business needs.
A minimum of one year of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.
Bachelor’s Degree, Associate Degree or equivalent work experience preferred.
Customer Experience Associate Jobs
By Supernormal At New York, United States
2-3 years experience working at a fast-growing startup, ideally in the B2B SaaS space
Excellent communication skills — ideally you’ve written user-facing support and marketing content before
Experience with Intercom — you’ve used it for both inbound and outbound user comms and know how to use it well
A deep willingness to listen to your ideas: how can the customer experience, our product, or our team be better?
Develop and maintain client relations
Identify trends and user pain points and share them with the team
Customer Experience Associate Jobs
By Dagne Dover At , Remote $58,500 a year
Have 1+ year of relevant experience in a customer-facing role; preferably eCommerce within the fashion industry
Full health benefits that are 100% employer sponsored
Handle all customer inquiries, including product advice, order issues, etc
Identify customer needs and help customers navigate necessary platforms
Learn our technology to properly respond to customers
Escalate issues to supervisor as necessary
Associate Customer Experience Manager
By J. J. Keller & Associates, Inc. At United States
In lieu of degree, may consider a combination of education and related work experience.
- Managers associate relations issues
Delivers results in line with the following key metrics/accountabilities:
Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines.
Manages expenses in line with departmental budgets and corporate business conditions. (If applicable)
5+ years' experience supporting business software applications in a SaaS or Services based organization.
Customer Experience Associate Jobs
By Greyson Clothiers At Detroit Metropolitan Area, United States
Provide detailed insights on platform(s) metrics to identify opportunities to improve customer experience, reducing amount of friction on path to purchase.
Develop and implement CX strategies that elevate the Greyson brand and offer a clear path to purchse
Partner with DTC & cross functional teams to support product launches, ensuring standard product knowledge is available for CX team
1+ yrs Customer Service or Logistics experience preferred.
Experience in Shopify, Gorgias, Narvar, Google Analytics is a plus.
Personal shopping/digital styling/concierge experience is a plus.
Customer Experience Associate Jobs
By KITH At New York City Metropolitan Area, United States
Communicate with Manager on Duty for direction and projects/tasks
Support store in any tasks needed to provide most efficient experience for customers, including but not limited to:
Ability to meet the physical requirements of the job:
Ability to multi-task and manage multiple projects at once
Be ready and able to assist customers in the absences of a Client Advisor
Partner with Client Advisor team to ensure customers are receiving the most efficient and best service possible during their visit
Customer Experience Associate - Nj
By Global-e At Hoboken, NJ, United States
1-3 years of experience as a customer service associate, operations associate, or in other client-facing roles
Ability to coordinate with various functional teams to drive improvement in the customer experience
Experience resolving e-commerce and logistics issues required, international shipping experience a plus
Comfortable with taking a hands-on approach to all areas of Customer Experience
File lost or damaged shipping claims with partner carriers
Escalate customer service requests as necessary to key internal stakeholders in onboarding, client success, tech, and logistics
Customer Experience Associate - Chat
By Faire At United States
Support our brand partners with seamless order processing and catalog management
Make it your mission to foster exceptional customer experiences across the marketplace
Stay on top of internal policies and Faire product offerings in a rapidly changing environment
Bachelor’s degree or equivalent years of experience
1-3 years of Customer Service, Sales, or related experience
Support brand and retailers via chat support. The hours for this role are 9am - 6pm PST Monday-Friday.
Customer Experience Associate Jobs
By HATCH Collective At New York, NY, United States
Impeccable customer service skills: identify customers’ needs and tailor solutions accordingly.
Experience in a customer-facing role.
Excellent professional and organizational skills.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Customer Experience Associate Jobs
By Quicksilver Scientific At Louisville, CO, United States
Customer Relationship Management (CRM) software experience
Quicksilver Offers a Competitive Benefits Package Including
Accurately and expediently enter, manage and track orders, returns, shipping and quality complaints
Consistently utilize CRM system to effectively manage customer interactions - providing accurate and complete documentation
Utilizes excellent verbal and written communication skills while problem-solving customer inquiries
Able to develop an in-depth understanding of QS products in order to explain their features and benefits
Customer Experience Associate, Social Lead
By Hearth At United States
You have basic knowledge of Excel, and strong verbal, written, and presentation skills.
We offer health insurance and other team benefits.
You’ll follow up with customers throughout the interaction to ensure a WOW customer experience (CX).
You have experience with social CX tools (Sprout, Sprinklr, Meta Business Suite, etc).
You have excellent verbal, written, and interpersonal communication skills.
You have good decision-making and critical-thinking skills.

Are you passionate about creating an amazing customer experience? Do you have a knack for digital technology? We are looking for a Customer Experience Digital Associate to join our team and help us provide an exceptional customer experience. You will be responsible for managing our digital platforms, developing innovative customer engagement strategies, and ensuring our customers have a positive experience. If you are a tech-savvy individual with a passion for customer service, this is the perfect job for you!

A Customer Experience Digital Associate is responsible for providing excellent customer service and support to customers through digital channels such as email, chat, and social media. They are also responsible for managing customer inquiries, resolving customer issues, and providing product information.

What is Customer Experience Digital Associate Job Skills Required?

• Excellent customer service and communication skills
• Knowledge of digital channels such as email, chat, and social media
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Digital Associate Job Qualifications?

• Bachelor’s degree in a related field
• Previous customer service experience
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Digital Associate Job Knowledge?

• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of digital channels such as email, chat, and social media
• Knowledge of customer service techniques
• Knowledge of customer service policies and procedures

What is Customer Experience Digital Associate Job Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a digital customer service role

What is Customer Experience Digital Associate Job Responsibilities?

• Respond to customer inquiries and requests in a timely manner
• Resolve customer issues and provide product information
• Monitor customer feedback and provide insights to the team
• Follow up with customers to ensure satisfaction
• Track customer service metrics and provide reports
• Assist with customer service training and onboarding