Manager, Digital Product Success, Amazon Analytics

Job Title: Product Quality & Success Manager, Amazon Analytics Accelerator

Department: Corporate Digital Marketing Office

Location: New York, NY

Reports into: Senior Manager – Amazon Advanced Analytics

Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

CDMO: The Corporate Digital and Marketing Office mission is to put the consumer at the heart of L’Oréal’s business and drive digital innovation. As a force for L’Oréal’s innovation, CDMO delivers the best consumer experiences, drives new marketing models, and spearheads new digital capabilities to futureproof the group’s business.

What You Will Do

L’Oréal USA is looking for a passionate, bright, and energetic digital candidate to join the Amazon Analytics Accelerator team, to evolve the quality assurance process and ensure successful adoption of enterprise analytics and tech capabilities to support rapid growth. Amazon Tech Accelerator is an advanced analytics capability that L’Oréal has built to drive ecommerce growth and future proof our business. Launched in 2020, The tool combines 50M+ data points to measure all the eCommerce inputs of our retail partners to bring insights to action and drive executional excellence.

This role will be responsible for partnering with our team of engineers and analytic experts to ensure accuracy and stability of our best-in-class amazon performance measurement and visualization tools. The ideal candidate will have a background in a quantitative field, backed by an experience in working with large, automated data sets and refining them into digestible outputs to answer the question “are we doing it right?”. Should be scrappy, focused on results, a self-starter, and have demonstrated success in identifying product bugs/discrepancies and curating long term solutions. Role will be multi-faceted managing data from various sources in Operations, Sales, advertising, and finance, partnering with relative stakeholder to overcome challenges. The candidate should also have strong communication and project management skills, enabling them to work with key business stakeholders to understand data challenges and see-through solutions.

• Identify blue sky opportunities to support the strategic needs and day to day of running Amazon via new capabilities, automation, third party vendors, and other initiatives then build business case for exploration and execution.
• Detect any bugs or defects throughout the development process, recording what went wrong and how it was circumvented
• Own user wide communication around all API/Source’s updates and outages ongoing.
• Become a functional expert on how API/ Data Source’s work and improve synchronization consistency and flow to dashboards.
• Design scripts, test plans and procedures for new pieces of software and work out any bugs with the development team before it is put into full production
• Developing and tracking test metrics and maintaining the quality of products
• Responsible for planning, implementation, and monitoring of the quality assurance test cases.
• Implementing new processes and creating new tools to automate testing
• Daily/Weekly monitoring of performance of products
• Review end user problems or complaints, making any issues that are experienced by numerous customers a priority
• Exploratory Analysis on how to curate a more efficient data model & catalog accuracy
• Partner with Analytic teams within each division to push the boundaries of how we can extract insights that will drive performance on Amazon.
• Working closely with the product team on the design and development of new features
• Creating and maintaining documentation and tutorials
• Work as part of a team to develop new testing tools to make the troubleshooting process more efficient

What We Are Looking For

• Experience with Amazon advertising data and Marketing Cloud a plus.
• Ability to write SQL and manipulating large data sets in a database is a plus.
• Proven problem-solving skills, project management skills, and the ability to deal with ambiguity. Excited to learn new technologies and analytical methodologies relating to business intelligence and data analysis
• 3+ years of industry experience in data analysis. Proven analytical and quantitative skills and an ability to use hard data and metrics to back up assumptions and develop business cases.
• Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams.
• Proactive and results oriented thinker who would flourish in an entrepreneurial environment where new ideas are championed.
• Experience working with data visualization tools and creating data visualization concepts. (Excel, Tableau, Microsoft Power Bi, Looker or similar)
• Educational background in a quantitative field such as Mathematics, Statistics, Business Analytics, Economics, Finance.

What’s In It For You

• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• 98,200 -$137,500
• Access to Mental Health & Wellness Programs
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) [*please keep only if applicable*]

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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