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Company | Rippling |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-02 |
Posted at | 9 months ago |
About Rippling
- Develop and maintain high-visibility dashboards around support priorities, and initiatives
- Identify patterns and gaps in the daily operations using data and recommend interventions Develop and maintain predictive models to forecast support volume by various attributes
- Own core Support dashboards and metrics, and track progress towards team goals
- Partner with cross-functional teams (Enablement, WFM, System, and Operations) to build out our data foundation for scale, define and standardize metrics, and promote cross-functional visibility into Support data.
- Proactively identify strategic opportunities and provide recommendations through ad-hoc and deep dive analysis.
- Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields with 5+ years of industry experience or Master’s degree with 4+ years of experience.
- Ability to navigate a high-ambiguity environment
- Experience with time series forecasting, optimisation, and predictive modeling
- Excellent verbal and written communication skills. You’ll regularly communicate directly with executives and other senior leaders
- Strong attention to detail. You can dive into the weeds with the team and pick up on the seemingly small, yet important, details
- Willing to roll up your sleeves. We’re still a startup, and will expect you to roll up your sleeves and work hard to provide feedback and get the job done
- Strong proficiency in Advanced Excel, SQL (Snowflake), Tableau (or other Business Intelligence tools), and Python/ R (to perform analysis and create predictive models).
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