Data Analyst - Product Analytics

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

About the role:

This is a new role for the Product Analytics team. The Analytics Products currently collects raw data from Intermedia’s products and processes that data to generate reports showing how our products are used by customers. These reports are then made available for customers to view.

RESPONSIBILITIES:

• Build data models that support the dashboards and reports
• Work with the UX designers on a product to ensure the dashboards and reports comply with branding guidelines and integrate with the product consistently
• Work with development teams from other products to understand their data structures
• Build dashboards and reports that allow customers to view and explore product analytics
• Work with the Development team to ensure the correct raw data is available for the dashboards and identify any gaps
• Participate in internal reviews within UX/UI team
• Build business-centric KPIs from raw data
• Deeply understand customer problems and address solutions according to the business requirements
• Conduct customer research, UI testing
• Work with the Analytics Product Manager to define dashboards and reports that meet customer needs, with the correct metrics and KPIs

REQUIREMENTS:

• Ability to learn quickly, solve problems, multi-task and work exceptionally well with diverse co-workers across all functional areas
• Experience working with Scrum or similar Agile frameworks
• Bachelor’s degree preferably with emphasis on Computer Science or related field; or equivalent, relevant work experience
• Working knowledge of the Software Development Process
• Initiative and leadership
• Good knowledge of usability, UX/UI and human factors principles
• Work in a large team, listen to feedback from users and colleagues
• 3+ years of experience as a data analyst in a product analytics role
• Experience of databases such as ElasticSearch, SQL
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Strong technical aptitude, analysis skills and problem-solving skills
• English: Upper-Intermediate and higher

WILL BE A PLUS:

• Knowledge of Contact Centre operations
• Knowledge of Unified Communications Services
• Knowledge of the basics of accessibility
• Experience with data visualizations tools, particularly MicroStrategy or equivalent BI tools such as Tableau or PowerBI
• Experience with Figma

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status