Product Success Manager Jobs

Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.

Strong partnerships through excellent client relationship management.

Provide technical, customer experience, security and delivery expertise and guidance.

Experienced in Agile or another methodology to illustrate end to end process.

Proven service or project delivery experience in an IT or SaaS environment.

Experience managing large and complex projects end to end.

Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, crafting visions, and establishing frameworks

Push the creative boundaries of our merchant experiences with your design explorations through wireframes, prototypes, and high-fidelity visual design

Design and ship high-quality product experiences

You have 5+ years of work experience

You're a systems-thinker who translates complexity into intuitive experiences and considers every facet of the user journey

You skillfully balance strategy, research, interaction design, and visual design to achieve simple and elegant solutions

6+ years of experience with the following: service offerings, product management, customer support/success, or other project/program management related role.

Excellent project management skills, with the ability to lead cross-functional teams and manage multiple initiatives simultaneously.

Experience with agile product management through the full lifecycle: strategy, development, launch, and optimization

Create and manage technical support and success offerings, professional and technical services packages for our SaaS and hardware products.

Collaborate with cross-functional teams, including Sales, Marketing, Product Management, and Engineering, to ensure alignment and successful go-to-market strategies.

Strong influencing skills with a track record of successfully collaborating with sales, marketing, and product/solutions teams to integrate service offers.

6+ years of experience with the following: service offerings, product management, customer support/success, or other project/program management related role.

Excellent project management skills, with the ability to lead cross-functional teams and manage multiple initiatives simultaneously.

Experience with agile product management through the full lifecycle: strategy, development, launch, and optimization

Create and manage technical support and success offerings, professional and technical services packages for our SaaS and hardware products.

Collaborate with cross-functional teams, including Sales, Marketing, Product Management, and Engineering, to ensure alignment and successful go-to-market strategies.

Strong influencing skills with a track record of successfully collaborating with sales, marketing, and product/solutions teams to integrate service offers.

Experience in project management and facilitating change management

Perform quality control in post mortem and work to continuously improve our internal project management plans for future projects

Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test)

Experience with data analysis & visualization tools (e.g Tableau, Power BI)

Experience working on healthcare products or within hospitals

Experience working with data or analytics products

Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products

Identify and support automation of repeatable implementations and customer support processes

Ability to quickly ramp up on technical aspects of Datavant’s software and how it can be used for various end uses

What You Bring to the Table:

Educational background in a quantitative field such as Mathematics, Statistics, Business Analytics, Economics, Finance.

Review end user problems or complaints, making any issues that are experienced by numerous customers a priority

Experience with Amazon advertising data and Marketing Cloud a plus.

Experience working with data visualization tools and creating data visualization concepts. (Excel, Tableau, Microsoft Power Bi, Looker or similar)

Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams.

Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.

We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.

2+ years experience defining, managing, or launching new functionality at a growing software or technology company

Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning

We exchange value: We do not have any salespeople and we focus on what is best for the customer.

Used a detailed go-to-market process to achieve product and business goals

We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.

We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.

6+ years experience defining, managing, or launching new functionality at a growing software or technology company

Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning

We exchange value: We do not have any salespeople and we focus on what is best for the customer.

Influenced or defined the detailed go-to-market process used to achieve product and business goals

We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.

We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.

3+ years experience defining, managing, or launching new functionality at a growing software or technology company

Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning

We exchange value: We do not have any salespeople and we focus on what is best for the customer.

Used a detailed go-to-market process to achieve product and business goals