Manager, Customer Supply Chain-Salty Snacks - Remote | Wfh

This exciting opportunity is for a Customer Supply Chain Manager to lead engagement across a Salty DSD team. The role requires a broad knowledge of supply chain and the flexibility to balance strategic opportunities with tactical challenges on a daily basis. We're looking for someone with strong relationship-building and influencing skills to work across our enterprise, collaborating with customer supply partners, sales, commercial planning, finance, category teams, supply and demand planning, transportation, and more.
In this critical role, you will be responsible for driving customer supply chain strategies across DSD Customers for Hershey Salty. Your primary focus will be on delivering improved case fill performance, on-time delivery, and reduced costs to serve. You'll achieve this by working in close partnership with commercial teams, supply chain stakeholders, and customer partners, managing key supply chain activities to ensure flawless execution for your assigned customers.
Responsibilities
Collaborate with multi-functional internal and external teams to ensure excellence in replenishment and planning actions and insights for promotions, seasons, and planogram changes. You'll communicate promotion items and quantities, create and execute seasonal push-pull strategies for everyday items, and forecast and manage new and deleted items.
Maximize selling opportunities by using insights derived from retail data to drive retail in-stock and sales. You'll assist Sales and Category Strategy to promote proper volume allocation and timing of inventory by understanding customer forecasts and distribution network configuration and practices.
Develop scorecards for key customers to highlight metrics, shortfalls, and action items as needed to correct course. You'll lead the relationship with Key Customer Replenishment Managers, Sales Teams, and Buyers through regular weekly supply chain-related discussion.
Establish and monitor progress against key milestones in the life cycle of all promotion events, modular transitions, and item changes. You'll lead regular multi-function meetings to identify potential problems, implement corrective actions, and update all affected parties to protect customer on-shelf commitments.
Monitor fill rates, on-time delivery, inventory levels, service to retail partners, and waste for assigned customers. You'll develop the tools and processes to deliver reliable results and drive corrective action. You'll also formulate and execute special warehousing, transportation, and packaging initiatives as needed based on company directives.
Represent Salty on all relevant special projects and customer initiatives. You'll develop and maintain a focus on the customer's strategic direction through customer interaction and regular benchmarking to educate and prepare internal constituents and actively participate in strategic programs when there is a demonstrated benefit to the total supply chain.
Lead special projects for Salty and the customer. You'll develop and maintain a focus on the customer's strategic direction through customer interaction and regular benchmarking to educate and prepare internal constituents and actively participate in strategic programs when there is a demonstrated benefit to the total supply chain.
Identify opportunities for improvement by monitoring fill rate violations, ASN and OTIF fines, and shortage/transportation violations. You'll dispute invalid charges and track item/DC out of stock issues, working cross-functionally to develop a solution and communicate the recovery timeline.
Reconcile demand/forecast alignment between Salty Supply Chain, Salty Sales, and assigned customer.
Lead formal internal and external meetings and events to manage peer relationships and facilitate business planning.
35% travel required to attend in-person meetings.
Minimum Education And Experience Requirements
Undergraduate degree in Supply Chain or Business Administration.
Prefer 5-10 years of Supply Chain experience.
Disposition to engage with the customer at all levels of their organization (replenishment analyst to SVP).
Demonstrated ability to manage operational details while also understanding the big picture.
Ability to negotiate effectively with internal and customer partners at all levels. Able to integrate feedback and adjust plans accordingly. Deep experience with quantitative analysis, creative problem-solving, and complex project management.