Collections Specialist -- Remote | Wfh

About Us
Join a leader in the connected care industry, dedicated to helping aging individuals and at-risk populations live safely and independently in their homes. With a history spanning over 40 years, we are North America's largest independent provider of connected care services. Our mission is to bridge the gap between healthcare providers, individuals, and their care partners through innovative technologies that enhance quality of life, promote early interventions, reduce hospitalizations, and provide peace of mind to approximately 10 million lives annually. Together, we are redefining the global home healthcare market.
Recognitions
Named one of Philly Happening’s Best Places to Work.
Award-winning customer service team with the Best Service Award from Today’s Caregiver.
Healthcare division recognized as a Top Ten Home Healthcare Solutions Provider in 2019 & 2020.
Our Culture
At our organization, we uphold a commitment to ethical and respectful interactions with all our customers and team members. We foster relationships built on trust, and our collaborative approach ensures we work as a supportive team to develop customer solutions. If you are a dedicated, compassionate team player, we invite you to be part of an organization that positively impacts the lives of those we serve.
Job Details
Location: This position can be 100% remote.
Compensation
Weekly pay
Lucrative bonus structure (paid weekly)
Generous PTO (vacation) package
Matching 401k
Great Insurance (medical, dental, life, disability, etc.)
Work Environment
Fast-paced
Opportunity for advancement
Position Summary
Your Responsibilities Include
As a Collections Representative, you will play a crucial role in maintaining our commitment to excellence in customer service.
Contacting customers with outstanding balances in a professional, sensitive, and understanding manner.
Researching discrepancies and calculating prorated balances.
Overcoming obstacles and objections for payment.
Processing payments and accurately recording detailed payment arrangements.
Managing account adjustments as required.
Collaborating with the Collections Department to fulfill assigned duties.
Skills And Qualifications
High School Diploma (or GED) required, college degree a plus.
Minimum of 1 year of collections or relevant customer-facing experience.
Strong telephone communication and verbal negotiation skills, with an ability to communicate professionally and positively.
Ability to work independently and cooperatively as part of a team.
Capacity to set goals, meet deadlines, and remain composed under pressure.
Proficiency in Microsoft Office (Excel, Word, etc.).
Equal Opportunity Employer
Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.
Salary: $ 40,000.00 120,000.00 Per Year