Logistics Coordinator - Specialized Role - Vac-1020

Our team is looking for an ambitious, dedicated and service-driven bilingual English/Mandarin individual to independently manage our key accounts with their keen and proactive service ability. Someone desiring the opportunity use their strong communication skills, both written and spoken, along with a dedicated desire to succeed long term in an international organization will be an excellent fit for our dedicated team.

The Logistics Coordinator will deliver the highest quality service in the industry by managing our operational tasks and complying with relevant industry regulations, customer requirements, and company targets. A successful Logistics Coordinator will ensure the highest levels of customer service, accuracy, quality, and satisfaction for our clients.

Biocair is underway with an extensive expansion of its US Market providing significant opportunities for growth and development of our employees nationwide. Our offer includes:

• Employee Assistance Program
• Immediate health, vision, and dental insurance
• PTO
• 401K with generous match
• Annual company bonus

Responsibilities

• Coordinate completion of all active shipment and packaging placement monitoring tasks at identified key milestones
• Communicate clearly to both Biocair to keep both concurrently up to date with accurate and detailed information for each shipment
• Proactively monitor real time shipment data and status alerts
• Provide notification to clients in real time on milestone updates and to alert of any issues
• Escalate and redirect shipments where required in order to maintain required delivery schedules
• Work closely with third party Biocair offices and suppliers to arrange and coordinate shipment solutions
• Ensure ongoing issues, actions and escalations are effectively handed over to the following shift
• Ensure that Biocair’s service remains accessible and easy to use by the client and other stakeholders
• Build positive working relationships with internal stakeholders and work pro-actively with other teams in all global locations to deliver excellent customer service

Skills, Experience and Education

• Preferred - Bilingual English/Mandarin - fluent
• Intermediate Microsoft Office skills
• Completion of an advanced level of study in a recognized business or science program
• Logistics or freight forwarding experience, preferably in cold chain, time-sensitive, or pharmaceutical setting is a plus, but not required
• Science, pharma or health sciences background or education is a plus, but not required
• Experience managing client & supplier relationships, creating positive working relationships and a high level of trust

Key Competencies

• Excellent verbal and written communication skills - both written and spoken
• Adept multi-tasking ability enjoying running with multitude of responsibilities in a rapidly changing space
• Confident to make decisions with minimal supervision
• Highly adaptable, with a “can do” attitude - proactive and positive in the face of change
• Highly customer-oriented & people-centric and enjoys problem solving for others

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• Life insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person