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Key Account Customer Success Specialist
Company | SparkPlug |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-24 |
Posted at | 9 months ago |
TL;DR:
- Epic team of A+ players, executing and having a ton of fun doing it. We’d love to have you join us!
- Ground-floor customer success role at venture-backed startup (Lightbank, TenOneTen Ventures, Jason Calacanis)
- The position is entirely remote, with regular all-expenses-paid team retreats
- Significant equity package, upside as we revolutionize a $20 trillion (yes, with a t) global industry
- Salary range from $70k - $100k, unlimited PTO, competitive health benefits, wellness incentives
- You have the dedication and entrepreneurial spirit to help grow a rocketship startup to unicorn status
- You are a highly motivated, customer-facing professional ready to own a crucial SaaS vertical
- You can work remotely and manage your own time effectively
- You can give and receive feedback and productively collaborate with team members
- You believe in our mission to help brick and mortar employees and businesses thrive
- You are a personable team player with outstanding verbal and written communication skills
- You can adapt quickly as sales strategies, platform features, and customer priorities change
- Managing the onboarding process for each new customer
- Providing critical insights to the product team as a means to improve our developing platform
- Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey
- Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing
- Driving consistent adoption and usage of our software and services
- Assisting the sales team in driving and managing referrals
- Achieve and exceed quarterly onboarding goals
- Reviewing the customer journey, identifying how it’s supported, taking a consultative approach in helping clients to overcome issues and achieve goals
- Upselling existing accounts to more premium tier
- Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies
- Work directly with the co-founders and Dir. of New Markets to ensure early success in key expansion markets
- Strong project management skills
- Understanding of the fundamentals of sales strategy, relationship building, and pipeline processes
- Excellent written and oral communication skills and equally excellent attention to detail
- Tech savvy and proficiency in standard communication, collaboration, and task management tools
- Tenacity and the willingness to pursue challenging goals despite obstacles
- Comfort with ambiguity and a rapidly evolving business landscape
- Flexibility and creativity to circumvent obstacles as they emerge
- Minimum of 2-5 years of professional experience in SaaS customer success, preferably at early-stage startups
- Experience working in early stage, high growth company environments
- Experience working as a frontline employee in retail, restaurant, or service industry roles
- Experience using the Hubspot Sales and / or Marketing suites
- Experience selling software into retail or restaurant customer bases
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