Account Administrator Jobs

Description

The Account Administrator is responsible for managing the financial transactions and records of the apartment community, generating correspondence relating to resident financial matters, and reporting the financial standings. Provide the resident with information to support their work, handle the resident’s inquiries, schedules and also help maintain the lease with the resident. The Account Administrator is in charge of overseeing that resident’s lease is renewed in time before it expires. The pay range for this position is $24.00 to $26.00/hour. The Account Administrator is also eligible to participate in the Office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability) and cell phone allowance.
The Account Administrator, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

Job Duties

• Participates in lineup every morning.
• Prepares routine reports and shares information with on-site management team.
• Provides customer service per Shea core values and customer care service standards.
• Compiles paperwork with lease, associated addendums and forms in compliance with policies and procedures.
• Must follow Yieldstar pricing procedures as directed by supervisor.
• Performs property accounting duties, such as ITVs (Intent to Vacate), end of month tasks, posting and tracking SODAs (deposits, utility bills, etc.)
• Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.
• Answers telephone and email leads by responding to leasing inquiries. .
• Provide current detail unit status daily.
• Responsible for accurately and timely Yardi and AVID input
• Leases apartments by actively marketing and promoting the apartment community.
• Works with the team assigned to ensures all information is input into Yardi by the close of each business day.
• Daily rental registry input.
• Maintain residential delinquency report.
• Handles move-in/move-outs leases.
• Rent increase input.
• Reviews the lease and lease documents of new residents.
• Maintain all filing.
• Post rent in a timely manner and in accordance with Shea's Policy & Procedures.
• Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.
• Email retrieval & distribution.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

• College degree or some college preferred
• Property accounting experience preferred
• Time management and organization skills
• Book keeping or basic accounting background
• High School diploma or equivalent required
• Basic math skills
• Familiar with Microsoft Office products (Word/Excel/Outlook)
• Yardi and Yieldstar preferred
• Effective written and verbal communication

Work Environment

The Account Administrator works on-site at an apartment community and interfaces with external/internal customers and residents, on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 8:50 a.m. – 5:50 p.m. The position is required to work weekend days (Sat/Sun). However, the Leasing Specialist should be flexible with availability depending on the needs of the property. Must be able and willing to travel, if needed, 10-25% of the time.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V