Senior Manager, Key Account Sales

Fellow began as a Kickstarter campaign and has grown into a global brand with distributors and customers in more than 50 countries. We bring the specialty coffee experience to people's homes via beautifully designed coffee ware that marries form and function. We currently have a small, passionate, and committed team that loves to see coffee tools come to life.

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Fellow is looking for a Sr. Manager, Key Account Sales to join our wholesale sales team and manage important domestic retail accounts. Reporting into the VP of Sales, this person will be responsible for managing and growing large retail accounts, forecasting, launching new products and creating strategic initiatives that support the growth of the company through our key account partners. We need someone who is excited to work at a fast growing company, loves to build and is passionate about servicing their clients. The sales team is collaborative, supportive and loves to win.

A good candidate will maintain a culture based in team work, understand the leverage of driving sell-through, create a strategy and track progress while maintaining a close relationship with customers.

This Senior Manager, Key Account Sales will accomplish all of this while living out Fellowship Thinking, our leadership principles:

Fellowship Thinking centers our customers, always.

Fellowship Thinking views all goals as shared.

Fellowship Thinking never stops improving.

Fellowship Thinking says “yes, if”.

Fellowship Thinking deliberately seeks equity.

This role will be based in San Francisco, CA.

**Please note - this role is REQUIRED to be based in the Bay Area. The creative team goes in office 2-3 times a week**

Responsibilities:

• Build a moat around our business in strategically important retailers through strong relationships with key managers and buyers alike
• Successfully negotiate on behalf of Fellow and navigate tough conversations
• Responsible for the full order process including managing PO’s for accuracy, order processing and providing updates to customers such as shipping information
• Work with product and marketing teams to develop training tools for in person and digital trainings
• Track and increase sales pipeline by prospecting and out-bounding to target retailers for responsible channel growth.
• Track sell through metrics for in-store and online channels by customer
• Define priority markets and channels within US for field sales teamWork with Field team reps to support and educate key accounts
• Schedule, lead, prepare and execute quarterly business reviews with top accounts
• Accurately forecast and report on retail order and revenue changes based on guidance from retailers.
• Manage a book of existing national retail accounts across multiple market channels, by growing product assortment, creating marketing initiatives, and negotiating margin and volume commitments
• Seamlessly onboard accounts with complex routing guides, compliance guides and EDI requirements in collaboration with the operations team
• Partner with CX manager to define procedures for retail interactions around receiving orders, shipping notifications, returns and warranties

Requirements:

• Ability to travel to tradeshows and client meetings as needed
• Proven track record of hitting sales goals, and increasing revenue
• Heavy experience in prospecting and out-bounding
• 3-5 years of experience in sales and/or large account management
• 2-3 years experience leading and managing a team
• Detail and process oriented
• Passion for sales and customer service Clear and concise verbal and written communication skills
• Experience working with a CRM tool preferably Sales ForceExperience working with Asana, Google Suite, ERPs

Bonus Points:

• Coffee / Homeware Brand experience

Benefits:

• Specific benefits for remote employeesBest coffee anywhere
• 401k with company contribution after 6 months of employment
• Generous paid time off plan
• Competitive compensation including employee equity plan
• Better Yourself Wellness credit & Better Your Community donation matching
• Medical/dental/vision insurance

Our highest goal at Fellow is creating a safe, inclusive, and rewarding environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Fellow is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.Apply for this job