It Tech Specialist I - Remote

This is a full time remote position within the United States.

The Nursing and Medical Specialties Unit is seeking a motivated and qualified Technical Specialist 1 to join the Patient Care and Communication System (PCCS) Team. This is an advanced, high-level technical position that will interact with customers, vendors, and other technical areas within Mayo using effective oral and written communication and interpersonal skills. The TS1 will be the point person for all things tech and focus on the roll-out of the new Rauland Enterprise Nurse Call system. Areas include, but not limited to, interface and 3rd party integration design/setup, HA design, oversee technical documentation, OIS compliance, Crown Jewel plan, and SLA, data mart design/maintenance, and Tableau and/or DiNodo design and oversight of development/maintenance. Experience with SQL & Always On Availability Groups is highly desirable. Application support, participation in 24/7 on-call rotation, and Rauland Nurse Call system training in Chicago are required. Experience with Rauland Nurse Call a plus.

Strong team player whom can work independently on projects and assignments within scope of ability and authority escalating more complex issues or those requiring leadership approval to the appropriate individual. May regularly assume a team leadership role to direct and coordinate the work of other staff, which includes assigning tasks to staff taking into consideration balancing workloads, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor, coaching others in specific technical areas of expertise. Serves and participates on appropriate committees and institutional workgroups and acts as a resource to institutional committees on an ad hoc basis, providing consultation in their area of expertise. Participates on committees to establish technical standards, promote integration of data, and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects, demonstrating a commitment to meet established deadlines and priorities. Serves as an active member of technical workgroups needed to advance project objectives. Aids in technical planning for areas supported by work unit as part of yearly division planning. Provides leadership in the technical design, selection, and application of the of information and technology systems resources to satisfy the requirements of the department’s systems. Participates in system technical reviews and projects within the institution to ensure technical architecture and design is consistent with business needs. Develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized within their work area or division as a technical expert and is sought out for their in-depth knowledge of a broad range of current technologies and these technologies apply to the Mayo's environment. Provides technical leadership in system architecture, design principles, software development methodologies, and selection of technology systems within their division. Understands and applies concepts of enterprise architecture to ensure systems align, adhere, and integrate within Mayo Education Technology enterprise environment. May be required to provide 24/7 call support. Interfaces routinely with colleagues who may be located at any of the Mayo sites to perform job responsibilities requiring virtual collaboration and partnership.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Required:

Bachelor's degree and 5 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience; Or, Associate's degree and 9 years' experience including 3 years' of demonstrated technical experience.

Preferred:

Capable of moving among work areas and willing to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in one computing technology. Demonstrated ability in solving complex technical problems with multiple computing technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Master’s degree in applicable field preferred.