Internet Tech Support Representative I - Starts May 22

Mediacom is one of the largest cable companies in the nation operating in 22 states with over 4000 employees. As Mediacom continues to grow, so do the career opportunities within! Be part of the excitement and join one of the most stable and dynamic technology companies in the market today. This culture of advancement, success, outstanding benefits, and career advancement opportunities give you The Power to Succeed!

Starts May 22nd so GRAB YOUR SEAT NOW!!

The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. We offer stability, career growth and excellent benefits including:

• Paid vacation, paid holidays and paid flex PTO!
• Tuition reimbursement!
• Bi-weekly performance bonus opportunity!
• Pay increases through self-guided study
• Full-time with Medical, Dental, Vision!
• Generous employee discount on services!
• Shift differential pay increase for evening shifts!
• 401K with company match of 50% on first 6% of contributions!
• Company provided equipment!
• Paid on the job training and opportunity to promote!
• $1000 Sign-On Bonus!
• Monthly commission potential!

General Responsibilities:
Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet and phone services on the first call.

Specific Responsibilities:

• Multitasking – ability to talk, type, read and listen.
• Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues.
• Adherence to schedule.
• Ability to adapt in a fast paced always changing environment.
• Meet or exceed sales goals.
• Enter Sales, upgrade or service changes quickly and accurately.
• Meet or exceed attendance expectations.
• Schedule on-site service calls when necessary.
• Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality.

Preferred Experience/Skills:

• Shift Flexibility: able to work evenings, weekends, holidays, overtime.
• Required – Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred.
• High School Diploma or equivalent required; Associates/Bachelors Degree Preferred.
• Strong problem solving or organizational skills.
• Exemplary Customer Service skills.
• Knowledge of common consumer internet software including various browsers and email platforms preferred.
• Understanding of basic accounting mathematics
• Microsoft Office experience a plus.
• Effective verbal and written communication skills.
• Basic understanding of internet, networking and email protocols.

For immediate consideration, please submit your resume on Company Website Link above.

Mediacom Communications Corporation

The Power to Succeed

Mediacom is proud to have received the following recognition, “2021 Best Managed Companies,” “2019 Best Company for Women to Work,” “2017 Best Company for People of Color and Women to Work,” “Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award,” and “2022 Best Managed Companies”

Mediacom is an EOE m/f/d/v

Keywords: Customer Support, Internet Support, Technical Support, Tech

#LI-Hybrid

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Health savings account
• 401(k) matching
• Tuition reimbursement
• Retirement plan
• Referral program
• Paid time off
• Professional development assistance
• Health insurance
• Parental leave
• Life insurance
• Flexible spending account
• Dental insurance
• Vision insurance
• Employee discount

Schedule:

• Day shift
• Overtime
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Red Oak, IA 51566: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows: 1 year (Preferred)
• Customer support: 1 year (Preferred)
• IOS: 1 year (Preferred)

Work Location: Hybrid remote in Red Oak, IA 51566