PRIMARY DUTIES AND RESPONSIBILITIES:

1. Provides inbound / outbound call center and email support.
2. Supports corporate strategic level customers, buying group and GPOs related to pricing errors, contract loading, forms and document follow up, quality assurance, pricing integrity, terms consistency, contract pricing issues , as well as product availability support and stocking requests.
3. Supports decisions related to overall customer strategic services offerings included within ongoing relationship. Participates from prospecting through contract award.
4. Implements the training and development activities for the team to support and respond to customer inquiries, requests and issues.
5. Supports allocation, drug shortage, product availability and other relevant activities.
6. Produce, identify and analyze purchasing trends within strategic customer base and escalate to appropriate internal and external stakeholders.
7. Produce and monitor reports such as Allocation, SOA, Market Shortage, and Key Shortage Update for key customers as well as facilitation/coordination of additional reports based on customer requests.
8. Assist customer after the shortage is resolved to move inventory based on needs.
9. Deliver designated customer-facing training plan designed to reinforce adherence to level buying practices, allocation and SOA policies at the corporate/GPO level.
10. Submit credit memos prior to generating final credit to the customer.
11. Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree or equivalent work experience. Normally requires a minimum of one (1) to two (2) years related and progressively responsible experience. Certified Pharmacy Tech (CPhT) preferred

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Strong customer service skills
2. Strong interpersonal skills
3. Good decision making skills
4. Influencing ability
5. Good analytical skills
6. Ability to communicate effectively both orally and in writing
7. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
8. Familiarity with ABC products, services and pharmaceutical distribution operations
9. Strong organizational skills; attention to detail.
10. Working knowledge of computers necessary to operate effectively with company systems and programs
11. Demonstrates ability to handle competing priorities and maintain tight deadlines.

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

Schedule

Full time

$40,600 - 57,970

• This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Affiliated Companies: AmerisourceBergen Drug Corporation

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree or equivalent work experience. Normally requires a minimum of one (1) to two (2) years related and progressively responsible experience. Certified Pharmacy Tech (CPhT) preferred

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Strong customer service skills
2. Strong interpersonal skills
3. Good decision making skills
4. Influencing ability
5. Good analytical skills
6. Ability to communicate effectively both orally and in writing
7. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
8. Familiarity with ABC products, services and pharmaceutical distribution operations
9. Strong organizational skills; attention to detail.
10. Working knowledge of computers necessary to operate effectively with company systems and programs
11. Demonstrates ability to handle competing priorities and maintain tight deadlines.