It Systems Analyst - Remote

Who is Quorum  

Quorum Federal Credit Union is a national employer of choice that attracts, develops, enables, and retains the right resources to drive the organization forward. We are a human-centered organization that delivers a positive work journey and is committed to enhancing the lives of our employees and helping them to grow personally and professionally. We offer a unique value proposition to employees including Total Rewards, Work Journey, Work Paradigm, and Q-DNA to improve work-life balance and help employees live happier, more productive lives while contributing to our mission.

Summary

The IT Collaboration Solutions Analyst is responsible for the overall ownership, configuration, deployment, and organizational adoption of Microsoft M365 tools and other third-party solutions that improve employee productivity and collaboration across our remote and hybrid workforce. This position works closely with business stakeholders to understand their needs, identify opportunities for improvement, and translate requirements into technical solutions. You will be responsible for the entire lifecycle of productivity /collaboration tools inclusive of business needs analysis, technical solution design, project management, rollout, end-user training and leading ongoing efforts to promote adoption across the organization.  

In addition, this position also interacts with our outsourced technology managed service provider (MSP) to ensure our Microsoft M365 and Azure cloud platform and tools are optimized and support the IT department strategy and overall company objectives. This position responds end-user incidents and service requests as well as proactively prioritizes and resolves tickets.  

Key Job Responsibilities and Accountabilities  

1. Serves as a subject matter expert while developing and maintaining a deep understanding of Microsoft 365 productivity tools as well as other emerging technology third-party products.
2. Keeps up to date with remote workforce technology trends to identify potential opportunities for improvement.
3. Presents recommendations to management on a periodic basis.
4. Consults with stakeholders across the organization to understand and evaluate needs, identify resources, deploy solutions, and ensure the effective utilization of third-party productivity and collaboration tools align with the organization's goals and employee needs.
5. Monitors, analyzes and reports on employee engagement and tools usage as well as provides recommendations to management for improvements.
6. Configures and maintains Microsoft 365 suite of products, including SharePoint, Teams, OneDrive, Stream, Forms, and others to ensure optimal operation and performance as well as integration with other systems and tools.
7. Collaborates with cross-functional teams as well as Learning and Development, to design and deliver training and integration programs to ensure ongoing effective adoption and usage of tools.
8. Develops and implements adoption strategies for Microsoft 365 tools:  creates project plans, communications, and related content to support deployment and employee training of productivity tools across the organization; and manages training and awareness programs to increase adoption of employee productivity and collaboration tools across the organization.
9. Provides helpdesk and desktop client support to all staff, including remote users. Responds to and manages tickets in Quorum’s incident management Service Desk system.  Provides off-hours coverage on a rotational basis to ensure overall infrastructure support. Technical support skills competency covers the following areas:  Windows client desktop; M365 Collaboration tools such as: Office 365, Microsoft Teams, Exchange Online, SharePoint, OneDrive etc.; Active Directory. Cloud VoIP; and call center tools.
10. Partners with vendors that provide technology infrastructure services including oversight monitoring, adherence to established service level agreements and vendor due diligence reviews in conjunction with our Information Security and Vendor Management Policy.
11. Functions as a technical lead and subject matter expert on departmental and/or organization wide projects.
12. Contributes expertise in his/her assigned area, executes deliverables, and ensures that the team completes project deliverables as outlined based on the project scope and business requirements.
13. Performs User Access system administration for special purpose application productivity systems.
14. Creates and maintains IT documentation (end-user guides, system administrator guides, policy, and procedure documents, etc.) using clear and concise language.
15. Supports adherence and adoption of IT policies, procedures, and governance standards.
16. Performs additional duties as required.

Job Requirements, Competencies, and Skills  

• Teams, SharePoint, and OneDrive.
• Bachelor’s degree in computer science, information technology or other related degree is strongly preferred, however a combination of education and related work experience may be considered.
• Working knowledge with using ITIL Service Management based ticketing systems.
• Microsoft M365 Office suite and standard Windows software and tools.
• Basic understanding of network protocols (for example: TCP/IP, DNS, DHCP etc.)
• Five plus years of related Information Technology experience.
• Excellent inter-personal skills, with demonstrated ability to present information in a group or individual setting.
• OneNote, To Do, Lists.
• Excellent problem-solving, organizational, analytical, time management, verbal, and written communication skills.
• Results Driven, Adaptive Thinking, Digital Proficiency.
• Working knowledge of Windows server and desktop operating systems and related technologies. Experience supporting virtualized environments, particularly Virtual Desktop Infrastructure and Azure Cloud hosted environments.
• Demonstrated working knowledge of VIVA Insights learning / goals and Power automate / Power Apps platform tools a major plus.
• Previous experience with Cloud PaaS and SaaS technologies (e.g., Azure Files and Managed SQL, VOIP).
• Two plus years of demonstrated “hands-on” experience with system administration and end-use support with Microsoft M365 tools including:
  • Teams, SharePoint, and OneDrive.
  • Microsoft Stream, Forms.
  • OneNote, To Do, Lists.
  • Microsoft M365 Office suite and standard Windows software and tools.
• Microsoft Stream, Forms.
• Two plus years of demonstrated experience with project management, business needs analysis, deployment and end-user training related to technology product / tools projects.

Environmental / Physical / Mental Requirements  

• Smartphone with current iOS/Android OS  
• Prolonged periods sitting at a workstation and working on a computer. 
• Stable internet connection with speeds high enough for video conferencing and screen sharing. 
• Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone. 

Compliance/legal requirements  

• Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for qualified individuals with disabilities throughout the application and employment process. 
• Quorum is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.

 

Salary Range: $100,000 to $120,000 annually. Individual salary will vary based on skills and experience.  Discretionary incentive compensation may be available based on company and individual performance.

Benefits: Medical, Vision, Dental, Retirement Benefits, and Paid Time Off (PTO)

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)