Network Support Engineer Jobs

About Peplink

Peplink is a fast growing company in a rapidly expanding market. Our vision is to make network connectivity reliable for billions of devices in businesses, factories, machines, drones, or moving vehicles. Thousands of business and government organizations use Peplink technologies everyday for 24/7 uninterrupted access to business-critical or mission-critical applications.

Network Support Engineer (US Team)

What You Will Do

• Support and test the networking equipment and new features.
• Provide feedback on operations and strategies to company headquarters
• Coordinate with the internal engineering team and external stakeholders to resolve issues
• Provide technical support and troubleshoot WAN and VPN technologies, as well as applications
• Provide support via email, phone, and tickets, ensuring timely and professional responses

What We Need

• A calm demeanor even-keeled and able to manage the help desk effectively
• Proficient in networking technology, equipment, and computer support
• Exhibits exceptional communication, interpersonal, and customer service skills
• 3 years of 2nd Tier Network Support experience with cellular networks, telecommunication systems, and the Linux command line environment
• Possesses excellent technical writing, verbal, and presentation skills
• A desire to be part of something big

What If You Are Looking for a Senior Role

• You will oversee the staff’s technical performance, and train staff on best practices.
• You will prepare and deliver training materials for new staff, partners, and customers via the web or in person
• You will demonstrate the ability to manage teams, and work well with hardware, software, and other resources
• You shall have 3+ years of supervisory experience

What Keywords You Need To Know

• VPN technologies (PepVPN, IPSec, OpenVPN, L2TP, PPTP)
• WAN technologies (Cellular, MPLS, Ethernet, Cable, DSL, etc.)
• Troubleshooting applications (VoIP, IoT/M2M Telemetry, Active Directory, LDAP, RADIUS)

What We Offer

• Unparalleled networking exposure - you'll have the opportunity to work directly with the biggest names in tech, supporting some of the most advanced new technologies like autonomous systems.
• Competitive compensation package commensurate with your experience
• Global exposure in a fast-growing technology company
• Flexible working hours and casual work attire. Work From Home arrangement for the US teammate.
• Transparent and diverse working culture