Network Support Manager Jobs

Title: Network Support Manager

Duration: 5-6 Months (Until end of this year)

Location: 100% Remote, No Travel

Support Activities:

• Support will include removing obstacles and helping with team logistics of the implementation of POC Link to ensure timely execution.
• The position will share best-practices within the team to improve customer interactions and implementation execution among the various settings.
• The position will monitor, track, summarize, and report customer practices to report key learnings and the installation status of customer testing locations is also required.
• The Manager, Connectivity Support Contractor position will perform duties remotely to support the Connectivity Support team in the implementation of POC Link server and perform software upgrades with our ID NOW™ instrumentation.
• Advising, consulting, and answering questions for the Connectivity Support team on common troubleshooting practices to resolve connection issues will be required.
• Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.

Responsibilties:

• Create and pull reports for customer interactions, performed tasks, and installation tracking in customer relationship management (CRM) system
• Prioritize the time management of the Connectivity Support team within the region and assist with logistics
• Answer product related questions including implementation and troubleshooting
• Identify needs which require further consultation; escalating complex questions and issues to the Technical Services or Technical Consultant Management teams as required
• Monitor e-mail, web and phone intake channels to respond to team and customer inquiries

Required:

• Ability to leverage and/or engage others to accomplish tasks and projects
• Ability to work with a diverse team on multiple tasks in a fast-paced, changing environment is critical
• Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
• Proficient in cybersecurity practices
• Familiar with common firewall resolution practices
• Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
• General understanding of sales, customer service and consulting functions
• Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
• Competent in cloud network and server utilization practices
• Minimum of 3 years of experiences
• Excellent verbal and written communication skills and attention to detail
• Strong organizational and follow up skills
• Minimum of 1 year of supervisory experience of a team
• Multitasks, prioritizes and meets deadlines in a timely manner
• Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
• Associate’s degree in IT-related fields or equivalent experience

Preferred:

Familiarity with Salesforce CRM