Future Role - Member Support Specialist

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 30 states: AZ, CA, CO, CT, FL, GA, ID, IL, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

If you are an Internal Candidate, please apply via our Internal Job Board.

Our Team Emphasizes Our Core Values In The Following Ways

At Guild, we uphold our Core Values in everything we do.

• Create Belonging - recognizing the value that different perspectives and cultures bring to our company
• Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
• Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
• Be an Owner - holding self and others accountable to meet commitments

Please note that this is not a job posting, but rather an interest form to let us know you are interested in joining the Member Support team at Guild. As such, we cannot guarantee a response from the Talent Acquisition team, or a specific turnaround window. If there is a strong alignment between your experience, skills, and competencies, a member of our Talent Acquisition team may reach out to you if/when a position becomes available.

Year-around we are seeking Member Support Specialists to join our fast-paced and collaborative environment. As a key member of our team, you will play a vital role in supporting our learners throughout their educational journey. From assisting with application submission to handling enrollment inquiries and troubleshooting, you will utilize multiple systems to provide top-notch support.

What We're Looking For

• Ability to manage complexities and effectively share detailed information
• Adaptability to meet changing business needs
• Strong soft skills, including active listening and de-escalation

Responsibilities

In this role, you will make sense of complex information to answer questions and solve problems for our members. You'll uphold defined standards, methods, and procedures, ensuring a consistent and exceptional member experience. Your ability to make good and timely decisions will be instrumental in benefitting our members and the overall team.

What You Can Expect

On a typical day, you'll handle approximately 40 calls, providing prompt and efficient support. You'll thrive in our collaborative environment through participation in team meetings, one-on-one sessions, and building cross-functional connections. Our focus on teamwork and energized movement ensures that objectives are accomplished seamlessly.

Job Details

• Full-time and remote customer service opportunity
• Shifts scheduled between 7am-7pm MT, every day of the week, based on business needs
• Primarily assisting members on inbound phones
• Typical 8 hours per day / 40 hours per week role with eligibility for overtime
• 5-day workweek, which may include weekends and some holidays

Compensation

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including an hourly rate of $25.00 ($52,000/yr) for non-bilingual roles, and $25.96 ($54,000/yr) for applicable bilingual roles, as well as company stock options.

This is considered a “Covered Role” under the Department of Education’s Ban on Incentive Compensation. Your compensation will not be established or changed, directly or indirectly, based on your success in enrolling students or the management of those activities by those who report to you.

Want to learn more about a typical day in this role, check out our Member Support Specialist FAQ!

At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.

We Currently Offer The Following Benefits

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know.

• Education benefits and tuition assistance to help your future development and growth
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Open vacation policy for employees to rest and recharge
• Access to a 401k to help save for the future
• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)

PRIVACY NOTICE
I understand that I am applying for employment with Guild Education and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may also use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment. Guild will treat my information in accordance with Guild’s Privacy Policy.
I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process. Please see the California Notice at Collection if you are an applicant that resides in the State of California.