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Helpdesk Tier 1 Support Jobs

Support Technician, Tier 1 Jobs
By Fishbowl At Orem, UT, United States
Retains technical skills by keeping abreast of developments in technology and product knowledge
1-2 year of experience in tech industry customer facing role
Strong attention-to-detail and follow-up skills
Strong oral and written communications skills
Handles customer technical support cases through phone, email, and chat submission including troubleshooting, diagnosing, and resolving tickets
Documents all customer communication, steps and actions taken, as well as results and resolutions obtained throughout each interaction
Staff Nurse Tier 1 Jobs
By Appalachian Regional Healthcare (ARH) At Hazard, KY, United States

Overview The Staff Nurse is accountable for interpreting the plan of Medical care, assessment of patients clinical decision-making regarding nursing care, assuring nursing care is provided in a ...

Staff Nurse Tier 1 Jobs
By Appalachian Regional Healthcare (ARH) At Middlesboro, KY, United States

Overview The Staff Nurse is accountable for interpreting the plan of Medical care, assessment of patients clinical decision-making regarding nursing care, assuring nursing care is provided in a ...

Tier 1 Payroll Support Specialist
By PrimePay, LLC At , Remote $17 - $25 an hour
Assisting with quarterly and annual reporting requirements
Is a great problem solver and has proven customer service skills
A competitive salary in the $17 - $25/hour range based on experience
Being the primary contact for assigned client payrolls and doing your best to ensure the highest level of client satisfaction
Guaranteeing payrolls are processed timely and accurately
Processing new hires, changes, deductions, etc. for your clients
Hybrid-Remote Tier 1 Helpdesk Associate
By Summit Human Capital At United States
· Experience responding to Tier 1 tickets and supporting end users remotely
· 2-3 Years of proven Desktop Support or Help Desk experience
· Extensive windows 10 support, hardware, and software troubleshooting experience
· 2+ years of Customer Service experience
· Any relative certifications or degree including CompTIA A+, Network+, MCSA
· Experience with Active Directory/O365/Intune administration, and/or Jira
Tier 1 Technical Support Representative - Us
By Eptura At ,
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Technical Support Representative, Tier 1
By iBase-t At Lake Forest, CA, United States
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Associates degree or, High School Diploma + proven experience.
2+ years of proven track record/experience
Helpdesk Support Jobs
By Emids At United States
What can we offer you?
Participate in cross training on various products and platforms to ensure Enrollment metrics are met
Follow established processes and workflows for each department task
A challenging environment where 2 days never look the same
A high performing team and a positive atmosphere where mistakes are welcome as part of the learning
This is us, your new colleagues!
Technical Support Engineer (Tier 1)
By DNSFilter At United States
Be the first stage of support covering our Guardian product and associated Embedded offerings using the GuardianConnect SDK
Become familiar with the Guardian Firewall product and partner-based offerings that we’ve launched through our Guardian Connect program and SDK
Use your initiative to proactively find ways to improve the customer experience
Experience providing technical support for a consumer product
Experience with working on call in a 24/7 environment
Experience using Zendesk or a similar ticketing system
Service Support Analyst - Tier 1
By PBS Systems At Arlington, TX, United States
Effective time management & organization skills.
Identify opportunities to drive process improvements that positively impact the client’s experience.
Develop knowledge and understanding of our software and the supporting infrastructure.
Achieve program certification within your primary group within 6 months and additional program certification/s within 18 months.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
Tier 1 Helpdesk Support Resource
By INFOLOB Global, Inc. At Harrisburg, PA, United States
EDUCATION AND EXPERIENCE Minimum Qualifications:
Strong excellent written and verbal communication skills.
Position: Tier 1 Helpdesk Support Resource
Duration: 6 Months Contract to Hire
Troubleshoot issues, by asking clarifying questions to discover underlying causes of concern. Escalate issues as appropriate.
Maintain call ownership and provide regular and continuing communication with customer(s) until resolutions are reached.
Imaging Technical Support Tier 1 Agent
By Heska At Tustin, CA, United States
Experience and special interest in computer systems, networking, or other information technology skills.
Prior experience utilizing remote support applications (LogMeIn, TeamViewer, Remote Desktop).
Accurately and thoroughly documents all troubleshooting and resolution information and manages technical case structure in company CRM/ERP.
Collaborates with other technical support members to offer insight during the troubleshooting process.
Minimum of 2 years’ experience in an animal hospital setting or technology-based call center is strongly preferred.
Excellent customer service skills and professionalism including patience, ability to listen and ability to follow up effectively with all staffing levels
Tier 1 Engineer Jobs
By GTT At Florida, United States
Ensure the Configuration Management System (CMS) is maintained/updated.
Identify need for Problem Management for reoccurring Incidents/Events.
Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve.
Up to 12 x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (desirable).
Knowledge and understanding of TCP/IP protocol stack OSI layering (OSI model).
Helpdesk Support Engineer Jobs
By InfiCare Staffing At San Diego, CA, United States
Experience With SQL Server And Database Management.
Knowledge And Hands-on Experience With Any Programming Languages
Installation, configuration, administration, and deployment.
Proficiency with imaging tools and deployment techniques.
Strong familiarity with Microsoft Deployment Toolkit (MDT).
Job Title: Helpdesk Support Engineer
100% Remote Helpdesk Analyst (Call Center Tier 1)
By Eliassen Group At Washington DC-Baltimore Area, United States
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Previous IT Helpdesk Call Center Experience
May install software or perform hardware testing remotely
Assisting with the creation and curation of End User Knowledge Articles
Associate's degree in computer related field or equivalent training and/or experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Tier 1 Technical Support  - Entry Level (Urgent Need)
By MillenniumSoft Inc At Phoenix, AZ, United States
Excellent time management and multitasking skills Strong personal commitment to quality, customer service, and patient safety
Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Excellent customer service skills (written and verbal) a must
Ability to work in a remote, home office-based environment
Experience using a computer in a work setting
Player Support - Tier 1
By PTW At Maryland City, MD, United States
This position will be fully remote, requiring a working computer and internet connection.**
1-3 years of Technical Support Customer Service experience - experience in a high-volume contact center a plus!
Solid working knowledge of computers, technical hardware, software, gaming consoles, and networks.
Exceptional written and verbal communication skills.
Exceptional soft skills and the ability to show empathy.
Strong work ethic, multi-tasking skills, and adaptability.
It Support Technician (Tier 1)
By Cohen Law Group At Maitland, FL, United States
Must have experience in a professional environment in Group policy management and active directory administrative.
Primary focus will be on day-to-day operations, desktop support, helpdesk, and data management
1-2 years of database, network administration, or system administration experience in a working role
Strong knowledge of systems and networking software, hardware, and networking protocols
Previous hands-on experience in a professional environment in server and desktop networks and Windows operating systems
Excellent communication skills (oral and written) required
Tier 1 Engineer Jobs
By GTT At Texas, United States
Escalate, for higher level support, to Tier II and Management.
Knowledge of core TCP/IP networking skills, routing, and switching (Juniper/Cisco)
Efficiently and accurately manages inbound calls from all GTT customers
1+ or more years of relevant job experience.
Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk)
Excellent communication skills (verbal and written)
Tier 1 Customer Support -(Part-Time Contractor)- Remote
By ExecOnline At United States
Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
1-3 years of work experience, preferably with a SaaS company or a product/technology division
Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.