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Tier 1 Helpdesk Jobs

Managing Director - Enterprise Technology - Tier 1 Systematic Fund
By Goldman Lloyds At New York City Metropolitan Area, United States
Manage vendor relationships, technology partnerships, and third-party service providers to optimize service levels and ensure alignment with the firm's requirements.
Strong commitment to maintaining the highest standards of security, compliance, and risk management.
Collaborate with quantitative researchers, traders, and portfolio managers to identify technology-driven solutions that enhance trading strategies and quantitative models.
Develop and manage the technology budget, allocating resources effectively to deliver strategic initiatives on time and within budget.
Represent the firm's technology capabilities to external stakeholders, industry partners, and clients, demonstrating the firms commitment to innovation and excellence.
Bachelor's or Master's degree in Computer Science, Engineering, Finance, or a related field; MBA or advanced degree is a plus.
Staff Nurse Tier 1 Jobs
By Appalachian Regional Healthcare (ARH) At Hazard, KY, United States

Overview The Staff Nurse is accountable for interpreting the plan of Medical care, assessment of patients clinical decision-making regarding nursing care, assuring nursing care is provided in a ...

Staff Nurse Tier 1 Jobs
By Appalachian Regional Healthcare (ARH) At Middlesboro, KY, United States

Overview The Staff Nurse is accountable for interpreting the plan of Medical care, assessment of patients clinical decision-making regarding nursing care, assuring nursing care is provided in a ...

Tier 1 Soc Analyst Jobs
By Accenture At , San Antonio
DoD 8570 Level II certifications such as Security+
Bonus Points if you have:
Role Location: Range of Starting Pay for role
New York City: $77,700 - $104,600
Accenture Equal Opportunity and Affirmative Action Policy Statement.
or speak with your recruiter.
Soc Analyst (Tier 1) - Remote
By Binary Defense At ,
Previous work or classroom experience with Security Information Event Management (SIEM) platforms, such as:
Provide our clients with clear/concise written investigations within the Binary Defense service management system.
Stay up-to-date on the latest vulnerabilities, threats, and attacks around the world.
Bachelor’s Degree in Cyber Security or equivalent work experience.
Excellent written and oral communication skills
Previous work or classroom experience with Endpoint Protection platforms, such as:
Hybrid-Remote Tier 1 Helpdesk Associate
By Summit Human Capital At United States
· Experience responding to Tier 1 tickets and supporting end users remotely
· 2-3 Years of proven Desktop Support or Help Desk experience
· Extensive windows 10 support, hardware, and software troubleshooting experience
· 2+ years of Customer Service experience
· Any relative certifications or degree including CompTIA A+, Network+, MCSA
· Experience with Active Directory/O365/Intune administration, and/or Jira
Security Event Monitoring Tier 1 Analyst
By Deloitte At , Arlington
Fundamental understanding and/or working experience with different attack vectors such as malware, phishing, social engineering, or vulnerability exploitation
Fundamental understanding and/or working experience with Active Directory, Windows, or Linux system administration
Fundamental understanding and/or working experience with network services and devices, the OSI model, and TCP/IP protocols
Excellent written, verbal, interpersonal, and collaborative skills
Up-to-date knowledge on current cybersecurity news and trends
Scripting experience (JavaScript, PHP, PowerShell, Python)
Remote - Csr Full-Time (Tier 1)
By Genesco Inc At , Nashville, 37214, Tn
Use our communication software to interact with your teammates, management, and internal department personnel.
Work cross-functionally with internal teams to ensure a seamless customer experience.
Exhibit and utilize critical thinking, empathy, reading comprehension, and problem-solving skills.
Quickly and effectively apply coaching, feedback, and training to improve individual performance and customer experience.
1-2 years of customer service/retail experience preferred.
Meet minimum requirement for words per minute on a typing evaluation.
Implementation Specialist Tier 1 Jobs
By Entrinsik, Inc. At Raleigh, NC, United States
Additional Preferred Skills And Experience
Strong communication and problem-solving skills
Experience with Windows and Linux operating systems
Experience with HTML and JavaScript or similar OOP language
Experience with the Ellucian Colleague schema
Provide technical support to our customers via phone, email, and/or web meetings in a prompt & professional manner.
Tier 2 Helpdesk Analyst Jobs
By Sira Consulting, an Inc 5000 company At Washington DC-Baltimore Area, United States
Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
Experience in working with a ticketing system, such as Service Manager, ServiceNow, Remedy. Etc.
Experience with trouble ticketing system—currently using Service Manager
Respond to and resolve inbound computer-related end user support tickets in a timely manner using Service Manager.
Must have min. of 8 years’ experience with Windows 10 and in Active Directory Environment.
Advanced level experience in MAC/PC hybrid environments including mobile devices.
General Worker - Tier 1
By Vezita Tech, Inc At St Louis, MO, United States

Job Order Type: Recruited Labor Category: Light Industrial Procurement Type: Contingent Labor Work Location: MO-1900 Crystal Industrial Court-St. Louis Work Days/Hours: M-F 6am - 2:30pm CST

Soc Analyst Tier 1 - Blue Team
By A2SECURE At United States
Demonstrable experience and interest in the field of cybersecurity (previous work experience is not required).
Flexible Working Plan: remote work and flexible hours.
What will be your main responsibilities?
Your main responsibilities will be as follows:
Do you meet the profile requirements?
What do we offer you?
Tier 2 Helpdesk Technician Jobs
By Scantron At Omaha, NE, United States
Remote Troubleshooting / Help Desk Experience
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.
Exceptional communication skills with customers and coworkers
Light Server experience would be a plus
BUILD your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.
Tier 1 Helpdesk Support Resource
By INFOLOB Global, Inc. At Harrisburg, PA, United States
EDUCATION AND EXPERIENCE Minimum Qualifications:
Strong excellent written and verbal communication skills.
Position: Tier 1 Helpdesk Support Resource
Duration: 6 Months Contract to Hire
Troubleshoot issues, by asking clarifying questions to discover underlying causes of concern. Escalate issues as appropriate.
Maintain call ownership and provide regular and continuing communication with customer(s) until resolutions are reached.
Tier 1 Soc Analyst Jobs
By Accenture At San Antonio, TX, United States
Bonus Points if you have:
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Tier 1 Engineer Jobs
By GTT At Florida, United States
Ensure the Configuration Management System (CMS) is maintained/updated.
Identify need for Problem Management for reoccurring Incidents/Events.
Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve.
Up to 12 x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (desirable).
Knowledge and understanding of TCP/IP protocol stack OSI layering (OSI model).
Soc Analyst Tier 1 Jobs
By Leidos At United States
Incident Management: Monitor network traffic for unusual activity and respond to threats or escalate to Tier 2.
Collaboration: Continuously share knowledge and contribute to improvement of SOC tools and processes.
1-2 years of experience in cybersecurity
Looking for experience in developing or customizing security tools.
Candidates who have experience in monitoring the following security logs: Endpoint, Network, and Cloud.
Threat Tracking: Maintain awareness of ongoing cyber threats over time.
100% Remote Helpdesk Analyst (Call Center Tier 1)
By Eliassen Group At Washington DC-Baltimore Area, United States
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Previous IT Helpdesk Call Center Experience
May install software or perform hardware testing remotely
Assisting with the creation and curation of End User Knowledge Articles
Associate's degree in computer related field or equivalent training and/or experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Data Analyst - Tier 1 Systematic Quant Fund
By Goldman Lloyds At New York, NY, United States
Experience with SQL and database technologies for efficient data retrieval and management.
Proven experience as a Data Analyst or similar role, preferably in the finance industry.
Collaborate with quantitative researchers and traders to understand their data requirements and develop appropriate data solutions.
Strong proficiency in Python programming, with experience in data manipulation, statistical analysis, and data visualization libraries (e.g., Pandas, NumPy, Matplotlib, seaborn).
Excellent analytical and problem-solving skills, with a keen attention to detail.
Strong communication and collaboration abilities to work effectively in a team-oriented environment.
Call Specialist Supervisor ~ Tier 1 - Remote | Wfh
By Get.It Recruit - Administrative At Atlanta, GA, United States

We are seeking a dynamic and compassionate Tier 1 Call Specialist Supervisor to join our team! In this role, you will oversee and support our Tier 1 Call Specialists in providing exceptional ...

Are you looking for a challenging and rewarding role in IT? Join our Tier 1 Helpdesk team and be part of a dynamic and innovative team that provides technical support to our customers. You will have the opportunity to work with cutting-edge technology and develop your skills in a fast-paced environment. If you are passionate about technology and customer service, this is the perfect job for you!

A Tier 1 Helpdesk is a customer service role that provides technical support to customers. They are the first point of contact for customers who need assistance with their computer systems, software, or other technology-related issues. The Tier 1 Helpdesk is responsible for troubleshooting and resolving customer issues, as well as providing customer service and support.

What is Tier 1 Helpdesk Job Skills Required?

• Excellent customer service skills
• Knowledge of computer systems, software, and hardware
• Ability to troubleshoot and resolve technical issues
• Ability to communicate effectively with customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks

What is Tier 1 Helpdesk Job Qualifications?

• High school diploma or equivalent
• Technical certifications or college degree in a related field (preferred)
• Previous experience in a customer service or technical support role (preferred)

What is Tier 1 Helpdesk Job Knowledge?

• Knowledge of computer systems, software, and hardware
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques

What is Tier 1 Helpdesk Job Experience?

• Previous experience in a customer service or technical support role (preferred)

What is Tier 1 Helpdesk Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and resolve customer issues
• Provide technical support and advice
• Follow up with customers to ensure their issues are resolved
• Document customer interactions and issue resolutions
• Maintain customer service records
• Monitor customer service metrics and suggest improvements