Human Resources Operations Coordinator

• The salary range for this position is $37.93 - $42.07 per hour.***

Our Customer is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, their mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, they have more than 12 offices around the world.

We are seeking a Human Resources Operations Coordinator on a contract basis to support our Customer's business needs. This role is 100% remote.

What You'll Do

• Work closely with the HR Project Manager to support project execution and continuous process improvement and onboarding and Contingent workforce operations
• Provide support with auditing New Hire information in Greenhouse and Workday systems
• Complete transactions in Workday for new hires globally (start date changes, manager changes, corrections to data changes, etc). All requests will come from tickets in ServiceNow - the HR (Human Resources) Operations Coordinator will be responsible for managing their own ticket queue
• Manage the background check process internally — completing all reference and education checks for new hires in compliance with local law and company policies
• Develop and ensure standard HR operating procedures are in place with clear SLAs (service level agreements)
• Maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary
• Provide tactical/transactional day-to-day support to employees, resolving tickets related to onboarding and contingent workforce staffing, ensuring data integrity for new hires, current employees, and contractors
• Collaborate with partners in HR, Recruiting, and Learning and Development to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience
• Support HR Operations tickets and drive issue resolution in JIRA
• Identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements

Must-Haves

• Experience in Workday and HR Operations service request management
• Experience with ServiceNow or other customer service ticket systems
• Ability to work in a team environment but also can work independently and collaborate across key stakeholders cross globally
• Proficiency in Office Suite (Word, Excel, PowerPoint), Gmail, and Google Docs
• Demonstrated ability to work with employees/new hires across all timezones
• 1-2 years HRIS (Human Resources Information System)/Workday experience (working knowledge/comfort with Workday)
• 2-3+ years of experience in HR Operations/Administration/Generalist providing first-line support to employees, contractors, and new hires in a fast-paced environment
• New Hire onboarding operations experience
• Strong customer service skills with a proven track record of customer satisfaction
• Problem-solving, critical thinking, and troubleshooting abilities

Nice-to-Haves

• General knowledge of local HR laws
• Proven ability to work remotely
• Hands-on, efficient, great communication skills
• Experience in continuous process improvement

Education

• A Bachelor's degree or equivalent practical experience is required

Hours & Location:

• M-F, 40 hours/week. This role will be 100% remote.

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

Please note: In order to to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. At the point of offer, contractors will be required to attest their vaccination status.