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Help Desk Specialist II Jobs

Help Desk Specialist Jobs
By Unique Comp, Inc (UCI) At United States
36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
36 Months experience of reviewing and enforcement of Security compliance policy and procedure .
36 months experience documenting/writing training materials.
36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.
36 Months experience using ITSM service desks or equivalent.
Help Desk Specialist Jobs
By WSN At New York City Metropolitan Area, United States
Strong technical skills and knowledge of hardware, software, and network systems
4-6 years of experience in Desktop support
The successful candidate must be a team player with strong customer service and communication skills
VPN and Citrix remote access
Application packaging experience is a plus
Strong understanding of help desk functions and technical support experience
Help Desk Technician Ii
By General Dynamics Information Technology At , Shaw Afb, Sc
Required Technical Skills: **MUST HAVE either A+, OR Network+, OR Security+ CE certifications to qualify for the position.**
Required Skills and Abilities: Must be able to communicate clearly
Professional growth opportunities including paid education and certifications
Install system patches and software updates to ensure systems are protected against cyber vulnerabilities.
Required Experience: 1+ years of related experience
Preferred Skills: An understanding of basic troubleshooting
Help Desk Specialist Jobs
By CACI At , Norfolk, 23510, Va
Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
Alerts management to recurring problems and patterns of problems.
Typically has 3 years of experience. May require vocational or technical education in addition to related work experience.
We offer competitive benefits and learning and development opportunities.
Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience.
Documents resolutions and updates self-help and staff knowledge bases.
Jr Help Desk Specialist (Ts/Sci)
By TekSynap At Columbus, OH, United States
Help provide technical assistance and support for Workflow Management services
Review, reconcile and support the management of tickets throughout their lifecycle
One or more years of related experience and have IAT I 8570 Certification within 60 days of starting
Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.
Consulting with users to identify needs and requirements.
Six (6) years of progressive experience in the field of Information Processing
Help Desk Specialist Jobs
By Client Solution Architects At Portsmouth, VA, United States
Knowledge of trouble ticket systems
Proven customer service and communication skills
Records all trouble ticket calls received in-person, via phone calls, email, or voicemail into the call center ticketing system
Creates, modifies, and deletes internal users’ system accounts
Assists clients with IT software and/or hardware issues
Performs software installation, general visual inspection, power up, and testing of computer equipment
Service Desk Specialist (Level I & Ii)
By XPERTECHS At , Columbia, Md
At least 2 years recent Service Desk experience to the small or mid-sized business market
Excellent written and verbal communication skills are essential
Effective organizational, multi-tasking, and prioritization skills
Associate’s Degree (with a Bachelor’s degree preferred)
Strong aptitude in OS repairs, malware and virus removal, hardware, software, upgrades and troubleshooting
Demonstrate a willingness to meet or exceed needs of clients by pursuing improved causes of action
Help Desk Specialist Jobs
By RTL Networks At , , Um
Copies of certifications are required.
Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident Categorization.
Provide timely customer feedback, monitor/update the status of assigned tickets, and ensure warm hand-off and/or ticket escalation.
Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community.
Provide O&M support for OMC desktop, laptop, and tablet information systems.
Image information systems using government provided operating system images.
Help Desk Specialist Jobs
By Synergy ECP At District of Columbia, United States

Columbia, MD Description Company Information: Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made ...

Help Desk Ii Jobs
By AbleTo Inc. At United States
Experience performing user management via LDAP or MS Active Directory
Bachelor’s degree in a computer science related field or at least 1 year of experience
Retail or other customer service based experience
MacOS and Windows 10 troubleshooting experience required
Experience with Azure or G Suite administration
Experience with Helpdesk ticketing systems
Help Desk Specialist Jobs
By Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C. At , Boston, 02111, Ma

The Professional Staff Talent Acquisition Coordinator (“Coordinator”) will proactively support firm-wide professional staff recruiting efforts, ensuring that the highest level of internal and ...

Help Desk Specialist Jobs
By Tria Federal (Tria) At , Washington, 20212, Dc
Performs basic account management such as: resetting passwords, unlocking accounts, and modifying user groups
Microsoft Active Directory management tools
Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN.
Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN
Experience with imaging technology, like Ghost, Microsoft MDT, SCCM or similar tools
Experience working at an enterprise organization in a similar technical support role
Help Desk Specialist Jobs
By Matanuska-Susitna Borough At Palmer, AK, United States

Job Summary : This position is responsible for performing specialized duties in the provision of service desk support to technology end users. Work is performed and duties are carried out in ...

Help Desk Specialist Jobs
By Vaco At Erlanger, KY, United States
Diagnosis and resolution of client problems
Document all issues and resolutions
New systems and equipment setup
document all issues and resolutions
new systems and equipment setup
Help Desk Specialist Jobs
By Stellar Professionals At Tallahassee, FL, United States
3 yrs customer service experience in a professional environment
2 yrs of clerical duties in data entry and troubleshooting
Ability to speak and understand English
High School Diploma or Equivalent
Proficient in Microsoft Office Suite
Help Desk Specialist Jobs
By Oasys International, LLC At , Washington, Dc
Experience / working knowledge with Active Directory (AD)
Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience working with PCs, laptops, printers, mobile devices, digital scanners, and copiers is preferred.
Experience with customer service and helpdesk support is preferred.
Experience with helpdesk software ticketing systems is preferred.
A professional attitude regarding attention to detail, customer service, and excellent organizational skills are required.
Help Desk Specialist Jobs
By Motion Recruitment At Grand Prairie, TX, United States
Knowledge and experience of troubleshooting Office 365 applications
Customer service experience in a call center environment
Help desk or technical support experience preferred
Certifications in Microsoft O365 or Azure
Good written and oral communication skills
High School Degree or equivalent preferred
Technician, Help Desk Ii
By Canon Business Process Services At Chicago, IL, United States
Position may be required to perform duties outside their normal responsibilities as needed and when requested
Associates Degree or equivalent work experience
4-5 years of experience in Desktop support
Software technologies should include MS Windows, Microsoft Office Suite, VPN technologies and various other LAN and WAN experience is required
Excellent communication skills (written and verbal)
Strong organizational skills and the ability to quickly assess and prioritize
Help Desk Specialist Jobs
By Franklin Fitch At Nashville, TN, United States
Strong experience with Microsoft Office
Experience working across Active Directory
Do you want to utilize and show off your tech skills?
Service Desk Analyst | $60,000-$62,000 | Nashville, TN | Hybrid
Do you want to join a company that can provide growth and development?
Help Desk Specialist Jobs
By Balls Foods At Kansas City, KS, United States

Position Overview The Help Desk Specialist will perform end-user technical support for all Balls Food Stores teammates. End-user technical support will include remote and on-site support to users in ...

Are you looking for a challenging and rewarding Help Desk Specialist II job? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer inquiries, resolving technical issues, and providing excellent customer service. If you are passionate about technology and have a knack for problem-solving, this could be the perfect job for you!

A Help Desk Specialist II is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

What is Help Desk Specialist II Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot and diagnose technical issues
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team

What is Help Desk Specialist II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• 2+ years of experience in a help desk or technical support role

What is Help Desk Specialist II Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is Help Desk Specialist II Experience?

• Experience in a help desk or technical support role
• Experience troubleshooting hardware and software issues
• Experience with remote access technologies

What is Help Desk Specialist II Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide