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Help Desk Specialist II Jobs

It Help Desk Specialist
By BAYS At Tampa, FL, United States
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Bachelor’s degree in computer science, Information systems field (Preferred)
Must possess a valid Florida Driver’s License and Auto Insurance (Required)
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Determine the best solution based on the issue and details provided by customers
Record events and problems and their resolution in logs
Help Desk Specialist Jobs
By By Light Professional IT Services At Arlington, VA, United States
Experience working in an environment supporting Executive customers with information technology requirements
Interface for all service requests related to DSS’ IT environment and mission applications.
Provide Operations & Maintenance (O&M) support of the SD.
Ensure customer satisfaction benchmarks and current metrics are tracked and made transparent via a shared portal (i.e., IOD).
Provide a status on service requests for users (i.e., via an automated self-accessible portal or through direct follow-up communication).
Provide end-user account administration services (add/change/remove).
Help Desk Specialist 2 Jobs
By The Computer Merchant, LTD (TCM) At Springfield, MA, United States

Job Description JOB TITLE: Help Desk Specialist JOB LOCATION: Could be onsite, remote or hybrid. Ideally hybrid, onsite 2 days a week, but open to 100% remote. (hours are between 7-7 pm ...

Help Desk Specialist Jobs
By Confidential At Cary, NC, United States
Increased numbers of incidents and service requests resolved
Troubleshoot, test, quality assurance of Server hardware
Professionally resolve hardware issues via trouble ticket
The potential to restore services faster
The potential to improve customer satisfaction
Provides an opportunity for analysts to educate customers to be more self-sufficient
It Help Desk Specialist
By Interwell Health At United States
Exceptional time management and organization skills
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions
2 - 4 years' related experience
Excellent interpersonal, phone and Customer Support skills
Minimum of 3 years' experience utilizing a variety of computer hardware, software and networking
Advanced computer troubleshooting, analysis, critical thinking and problem-solving skills
Service Desk Analyst Ii
By Grubhub At Tempe, AZ, United States
Strong communication skills and experience supporting senior leadership and executive team members.
Support Grubhub team members in person, remote, phone, chat, Slack and email.
Associates or Bachelor's Degree in Computer Information or related experience.
High level of Windows & Mac hardware & OS troubleshooting experience. Linux is considered a plus!
Working knowledge of Active directory in a multi-domain forest is considered a plus.
Experience with Google Workspace products (Gmail, Docs, Sheets, Chat, Meet, etc).
Help Desk Specialist Jobs
By MAFÉ Resources At Fort Lauderdale, FL, United States
Experience with using Service ticket System like ConnectWise or ServiceNow and familiar with ITIL Request, Incident, Change , Problem managements
Configure , troubleshoot, Refresh and Monthly Patching of Windows 10 , 11 including Vulnerability management
Associate Degree would be a plus or in-lieu of degree equivalent technical training / education, training and work-related experience.
Manage maintain and support Active Directory (AD) user and service Accounts, Groups
Maintain users at satellite and remote office
5+ years experience in IT Help Desk supporting end users
Technical Help Desk Specialist
By Harvey Nash USA At Nashville, TN, United States
Remotely accessing software to resolve issues.
Customer Support for DHS Applications.
Following up with customers to ensure full resolution of issues.
Installing or changing software to fix issues.
Reset AD and mainframe passwords and unlock accounts.
It Help Desk Ii
By Salt Lake City School District At Salt Lake City, UT, United States
Associate degree, applicable industry certifications, or equivalent experience
Experience in a K-12 Education or public employment environment
Proficient in Microsoft Office suite and experience using a data-based software such as Business Plus
Intermediate Microsoft Office Suite Skills
Experience using PowerSchool and Illuminate
Maintains regular and predictable attendance for the purpose of fulfilling job requirements efficiently and effectively.
Help Desk Specialist Jobs
By iT Resource Solutions.net,inc At Newark, DE, United States

Interact with customers to provide a response to inquiries, concerns, and requests about products and services.

Help Desk Specialist Jobs
By CDW At Greater Minneapolis-St. Paul Area, United States
Understanding of internet / network connectivity, password management, etc.
Compensation: Flexible based on experience, plus excellent benefits
Knowledge of desktop applications such as MS Office, Outlook, etc.
Excellent communication skills and a customer friendly demeanor.
1-2 years of Technical Support / Help Desk / Desktop Support
6 month contract (potential for extension or rolling into FTE / Direct Hire / Employee)
It Help Desk Specialist
By Lake Ridge Bank At Verona, WI, United States
Identifies problems; performs repairs and maintenance of hardware, software, phones and operating systems via phone, in-person and or remotely
Associates degree in information technology or similar field and/or 1-3 years previous work experience in a similar position required.
Strong organizational skills, including the ability to prioritize and remain calm while working in a fast paced, driven environment
Professional interpersonal and communication skills (verbal & written) in order to work with a diverse group of employees.
Demonstrated problem solving skills with the ability to make good decisions.
Monitors IT helpdesk homepage for incoming requests and assumes ownership, prioritizes and responds within an acceptable timeframe
Help Desk Specialist Jobs
By Franklin Fitch At Greater Phoenix Area, United States
Minimum of 1 year of experience in a helpdesk support role
Knowledge of Windows operating systems
Experience with ticketing-based support systems
Strong communication and customer service skills
Helpdesk Support Specialist | Phoenix, AZ (Remote) | 50,000 + Bonus
Respond to and resolve technical support requests via phone, email, and ticketing system
It Help Desk Specialist
By RumbleOn At Irving, TX, United States
Extremely competitive compensation packages commensurate with experience and skillset
Remotely access hardware or software for users to make changes and fix problems
Minimum of 2-4 years' experience in IT/Help Desk Positions
Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
Experience troubleshooting network related issues
Writing and Editing Skills to aid in writing and updating documentation
Help Desk Analyst Ii
By Robert Half At Brisbane, CA, United States
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes.
Demonstrated knowledge of Ticketing System
Excellent written, verbal and social communication skills highly desired.
Working knowledge in one or more programming or scripting language
We really want someone with ITIL certification for this job.
This position is best filled with someone who has a combination of superior customer service skills and technical aptitude.
Network/Operations - Help Desk Support Ii
By Ampcus Inc At New York, NY, United States

Genpact physical location, to which subcon is aligned: 3409-G-LLC: 4th Floor, 1155 Avenue, New York

Help Desk Specialist Jobs
By NewGround At Greater Chicago Area, United States
Strong technical knowledge of PC internal components, with hands-on hardware troubleshooting experience
Associates degree in Computer Science, Electrical Engineering, or Management Information Systems with a focus on infrastructure required
Possess critical thinking, analytical / technical skills, strong deductive reasoning, and attention to detail
Proficient knowledge of Windows OS, MS applications, macOS and iOS
Excellent verbal, written and interpersonal communications skills
Apply system configuration experience to troubleshooting issues
Help Desk Specialist Jobs
By LHH At Washington DC-Baltimore Area, United States
🚀 Operating system installations, hardware installation and troubleshooting, application installation, inventory management, and mobile device management
🚀 2+ years of Help Desk experience
🚀 Knowledge of mainstream PC applications and modern operating systems
3 days in office (Tues, Wed, Thurs) - Washington, DC
🚀 Familiar with various types of current laptops, hardware, mobile devices, and business software
🚀 Proficiency in Microsoft Office Professional and able to instruct employees in its use
Help Desk Specialist Jobs
By Strativia At Honolulu, HI, United States
Responsible for the initial installation, implementation, and management of desktop computers, top-down application software, and commercial off-the-shelf software packages.
Provide support and training to individual customers /users on basic desktop computer operations and application software on a case-by-case basis.
Support the Information Assurance staff with Information Assurance Vulnerability Assessments.
Track and document all work not tracked in DHA (GSC) ticketing system in appropriate tracking systems.
Help Desk Specialist Jobs
By Seneca Resources At Arlington, TX, United States
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
· Experience with replacing basic components of various makes/models’ printers
· 3-5 years’ experience and/or training in an IT support environment.
· 3-5 years’ experience with Windows 10 & Microsoft Office | Office 365
· 3-5 years’ experience with Active Directory (password reset, creating D- Lists, permissions)
· Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems

Are you looking for a challenging and rewarding Help Desk Specialist II job? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer inquiries, resolving technical issues, and providing excellent customer service. If you are passionate about technology and have a knack for problem-solving, this could be the perfect job for you!

A Help Desk Specialist II is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

What is Help Desk Specialist II Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot and diagnose technical issues
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team

What is Help Desk Specialist II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• 2+ years of experience in a help desk or technical support role

What is Help Desk Specialist II Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is Help Desk Specialist II Experience?

• Experience in a help desk or technical support role
• Experience troubleshooting hardware and software issues
• Experience with remote access technologies

What is Help Desk Specialist II Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide