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Help Desk Specialist II Jobs

Help Desk Specialist Jobs
By TechJoy At Waukesha, WI, United States
Strong technical support and troubleshooting skills
Proven experience in help desk support and customer service
Excellent communication skills and attention to detail
CompTIA A+ Certification or equivalent is preferred
Expertise in desktop computers and hardware configurations
Ability to work well in a team and independently
Help Desk Specialist Jobs
By CompTech Computer Technologies At Columbus, Ohio Metropolitan Area, United States

Two (2) years of IT experience

One (1) year of Help Desk experience

Help Desk Specialist I
By TekSynap At College Park, MD, United States
Relevant technical certification (such as a Security+, A+, Network+, CCNA, or GSEC)
A.S. / A.A. Degree and 4 additional years’ experience
8 additional years directly related experience.
Provide phone and in-person support to users in the following areas:
Applications developed under this contract or predecessors.
Serve as the initial point of contact for troubleshooting network applications, hardware, software, PC, and printer problems.
Help Desk Specialist Jobs
By MicroFuze IT Inc At Corsicana, TX, United States
·Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly.
·Strong problem-solving and analytical skills to diagnose and resolve technical issues effectively.
·Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) will be a plus.
·Familiarity with common operating systems (Windows, macOS, etc.) and productivity software (Microsoft Office, Google Workspace, etc.).
·Basic understanding of networking concepts and protocols.
·Customer-centric approach with a commitment to delivering exceptional service and support.
Help Desk Specialist Jobs
By Duane Morris LLP At Greater Philadelphia, United States
The hours for this position will be 12:00 pm - 8:00 pm.
· Comprehensive Healthcare, Dental, Vision, and Prescription Plans
· Commuter, HSA and FSA Spending Accounts
· Short-term and Long-term Disability and Life Insurance Coverage
· 401k and Pension Plan
· 22 PTO Days, 11 paid holidays
Help Desk Specialist - Steer Health
By Steer Health At Addison, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
Help Desk Specialist - Steer Health
By Steer Health At Dallas, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
Help Desk Specialist Jobs
By EPITEC At Greater Chicago Area, United States
Experienced with the use of ServiceNow or similar ITSM software (i.e. Remedy), specifically Incident Management and Dashboards/Reporting.
Management and facilitation of Incident reporting for Dealer eSites availability.
Additional duties as assigned by ITSM Operations management.
Requires a college or university degree, technical certification or equivalent experience.
This individual can work fully remotely supporting CST hours, Monday - Friday.
Manage Dealer eSites incidents to drive incident resolution and Mean Time to Repair (MTTR) metrics.
Help Desk Specialist (Ft)
By Optus At Jonesboro, AR, United States
Escalates complex issues or customer complaints to Tier-2, Management, or 3rd party to ensure timely resolution if needed.
Other duties or tasks as assigned by management.
Experience with Microsoft Word, Excel, and Outlook is required.
Must be a team player with a positive attitude and able to demonstrate excellent customer service skills.
Strong written and verbal communication skills are required.
Provide exceptional customer service to a variety of national account locations.
Help Desk/Certified Records Specialist
By CACI At , Ashburn, 20147
Hands on experience with incident and problem management
Device setup and management for new software system.
We offer competitive benefits and learning and development opportunities.
Requires strong communication and excellent customer service skills. Role may be considered mission critical.
Requires a High School degree or equivalent, and at least 5 years of related work experience
You Will Bring These Qualifications:
Help Desk Specialist I
By Superior Court of California, County of Riverside At , $57,096 - $74,880 a year
A robust benefit plan including medical, dental, vision, disability and life insurance
The Court offers medical and dental plans.
The Court’s offers a vision plan.
EAP is a benefit provided by Superior Court of California, County of Riverside for all employees.
Annual merit increases for satisfactory job performance including a 2% COLA effective July 1, 2024.
About the Riverside Superior Court
Help Desk Specialist Jobs
By Earth Resources Technology, Inc At , Suitland
Work with Network Teams and management to provide detailed reporting and updates.
Attend weekly meetings to provide feedback to Management
Provide monitoring services for Satellite Systems.
Identify alarms and alerts and respond in accordance with Government directives and procedures.
Create tickets and provide daily logs for activities processed.
Multitasking within different software platforms in a virtual environment.
Specialist-Help Desk Jobs
By Brevard Public Schools At , $15.84 an hour

Career and Technology Ed Subject:

Help Desk Specialist Jobs
By City of Oakland, CA At , Oakland, 94612 $61,854 - $75,914 a year
Resourceful and attentive. You offer innovative solutions which is driven by a desire to approach problems and issues conscientiously.
Utilizing Active Directory, Azure, and the Microsoft Admin Center to manage user accounts, reset passwords and troubleshoot Multi-Factor Authentication issues.
Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
Work/Life Balance: 37.5 hour work weeks, and a flexible/hybrid remote schedule
Two years of experience providing Help Desk customer support.
Enrolling new users, establishing accounts, removing old accounts, setting up email accounts and resetting passwords for computer and email accounts.
Help Desk Agent (Ii)
By General Dynamics Information Technology At , Germantown
Experience with ServiceNow for incident management, problem management, and service request management
Use ServiceNow as the helpdesk ITSM platform to create and track request fulfillment and incident management tickets.
Outstanding verbal and written communication skills with the ability to exhibit patience and promote a positive end-user experience.
Experience with Cisco Finesse Call Manager
Certified ServiceNow Administrator certification Previous Department of Energy experience.
Capture input to maintain the internal knowledgebase for Helpdesk agents.
Help Desk Technician Ii
By ProSphere At San Antonio, TX, United States
Must hold a current Security + certification as well as one or more of the following: A+ or Network+.
Must have proven customer service skills with customer service being their driving force.
Experience working on an Windows Help Desk team supporting the U.S. Military, a large hospital, or an academic institution.
Essential Functions And Job Responsibilities
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
Must be willing and able to work 8 hours shifts between 6AM – 7PM as needed.
Help Desk Specialist Ii
By D.R. Horton At , Arlington
Project Management experience a plus
Experience with VNC, Cisco AnyConnect, or other remote connectivity software
High school diploma or general education degree (GED)
Four to Seven years related experience and/or training in an IT support environment
Experience replacing basic components of various makes and models of system and printer hardware
Possess strong interpersonal, written and verbal communication skills
Help Desk Support Ii
By High5 At , Richardson $25 - $28 an hour
May require a Bachelor's degree and 2-4 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Typically reports to a project leader or manager
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Documents, maintains, upgrades or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems groups.
Help Desk Specialist Jobs
By Insight Global At Denver, CO, United States
User Assistance: Assist employees with using conference room technology effectively, offering guidance and training as needed to enhance their experience.
Collaboration: Collaborate with IT teams, facilities management, and other departments to address cross-functional issues that impact the functionality of conference rooms.
Previous experience troubleshooting and installing Microsoft Teams
Strong knowledge of conference room equipment, audio-visual systems, video conferencing platforms, and presentation tools
A passion for providing exceptional customer service and making the conference room experience enjoyable for all users
Documentation: Maintain comprehensive documentation of conference room setup, configurations, and issue resolution processes for reference and knowledge sharing.
Help Desk Technician Ii
By Cuningham Group At , Los Angeles, Ca $71,000 - $123,000 a year
Proficient with Zoom technology, InTune and Package creation, Windows 10, Active Director User/Group management, Exchange/Office 365 management, remote access applications.
Escalate issues and distribute tickets to other team members, vendors, or Help Desk Manager as appropriate.
Provide strong customer service skills.
Experience within the AEC industry, a plus.
Provide second-level support for all Business Technology incidents. Act as a backup to first-level support as needed.
Effectively communicate technical matters to a non-technical audience

Are you looking for a challenging and rewarding Help Desk Specialist II job? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer inquiries, resolving technical issues, and providing excellent customer service. If you are passionate about technology and have a knack for problem-solving, this could be the perfect job for you!

A Help Desk Specialist II is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

What is Help Desk Specialist II Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot and diagnose technical issues
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team

What is Help Desk Specialist II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• 2+ years of experience in a help desk or technical support role

What is Help Desk Specialist II Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is Help Desk Specialist II Experience?

• Experience in a help desk or technical support role
• Experience troubleshooting hardware and software issues
• Experience with remote access technologies

What is Help Desk Specialist II Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide