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It Help Desk Associate Jobs

It Help Desk Technician (On Site)
By Malarkey Roofing Products At Williamsport, OH, United States
Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
Monitors IT helpdesk requests and responds quickly and effectively.
Works with software and telecommunications vendors to resolve on-site provider issues.
Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
Junior It Help Desk - Windows
By SimVentions At Locust Grove, VA, United States

Telework: None Ability to obtain a Secret Clearance (US Citizenship Required) Experience : Junior - 2 Years required IT Help Desk Support Specialist II As an IT Help Desk Specialist II, the candidate ...

Junior It Help Desk - Windows
By SimVentions At Woodbridge, VA, United States

Telework: None Ability to obtain a Secret Clearance (US Citizenship Required) Experience : Junior - 2 Years required IT Help Desk Support Specialist II As an IT Help Desk Specialist II, the candidate ...

Junior It Help Desk - Windows
By SimVentions At Manassas, VA, United States

Telework: None Ability to obtain a Secret Clearance (US Citizenship Required) Experience : Junior - 2 Years required IT Help Desk Support Specialist II As an IT Help Desk Specialist II, the candidate ...

Junior It Help Desk - Windows
By SimVentions At Thornburg, VA, United States

Telework: None Ability to obtain a Secret Clearance (US Citizenship Required) Experience : Junior - 2 Years required IT Help Desk Support Specialist II As an IT Help Desk Specialist II, the candidate ...

Junior It Help Desk - Windows
By SimVentions At Spotsylvania Courthouse, VA, United States

Telework: None Ability to obtain a Secret Clearance (US Citizenship Required) Experience : Junior - 2 Years required IT Help Desk Support Specialist II As an IT Help Desk Specialist II, the candidate ...

It Technical Help Desk 2
By Aditi Consulting At United States
- Organizational Incident Management experience
- Management and facilitation of Incident reporting for Dealer eSites availability.
- Additional duties as assigned by ITSM Operations management.
Incidents reporting for dealers. Incident & Problem management.
- Requires a college or university degree, technical certification or equivalent experience.
- Manage Dealer eSites incidents to drive incident resolution and Mean Time To Repair (MTTR) metrics.
It Help Desk/Service Coordinator
By PRI Technology At Litchfield County, CT, United States
Knowledge of the ITIL framework and experience implementing ITIL (or similar) standards in a Help Desk environment is preferred.
Promotes strong customer service values, creative problem solving, continuous process improvement, collaboration, and strong communication skills within the Support Services team.
Coordinates resources to assist Audiovisual and Media IT staff in the support of classroom technologies.
Leads computer refresh rollouts in collaboration with the Director of IT User services.
Takes the lead on the 3rd party relationship with outside MSP
Develops strong relationships at all levels of the organization and across academic and administrative departments to improve communication and trust.
Part-Time It Help Desk Specialist - Remote ($19.52 / Hour)
By Talentify.io At United States
Familiarity with contact center management database
1+ years of related experience
Experience troubleshooting software and hardware issues
Previous experience working with a ticketing system
Background Investigation, Credit Check, eQIP Suitability, and Skills Assessments Required
Respond to incoming service calls and/or self-service ticketing queues to provide accurate information
Security Administrator/It Help Desk
By Corestaff Services At United States
We are seeking Remote Security Administrator/ IT Help Desk for a contract role.
• Process and manage work coming in through all channels including tickets, emails, phone calls, etc.
Required experience, Service Desk, Active Directory, Service Now Ticketing and SalesForce Access
• Provision/de-provision Plan Service Center user ID access
• Trouble basic complex access issues Quality Control check work being completed
• Adhere to established time standards and maintain standard productivity and quality levels
It Help Desk Jobs
By monday.com At New York, United States
Exceptional organizational and time management skills
Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote within SLAs.
Working knowledge of A/V conferencing systems (Zoom, Crestron)
Customer service oriented, strong communication skills and ability to work in fact paced environment
Excellent analytical and problem solving skills with attention to details
Advanced troubleshooting and multi-tasking skills
It Help Desk Technician Apprenticeship
By OpenClassrooms At , Long Beach $16 - $20 an hour
Or a recent college graduate looking to gain professional experience to improve your tech and digital skills
Or even an experienced professional in a different field looking to switch careers
Update knowledge about emerging industry or technology trends.
Able to work {{on-site within the employer's Location, remote, or hybrid}}
{{Education- Employer Specific}}: Have a high school diploma, vocational certificate, or equivalent.
Basic experience in IT, including
It Help Desk Analyst I
By Subsplash At United States
Hands-on experience with implementing and supporting Okta or other identity management systems
2+ years of IT Help Desk experience
Strong interpersonal skills with a positive, outgoing, high energy attitude
Experience with Google Workspace and an interest in its administration
Some experience with Automation & Scripting Mac and Linux environment
Hands-on experience supporting Mac, Linux, and Windows
It Help Desk Analyst Ii
By Subsplash At United States
Hands-on experience with implementing and supporting Okta or other identity management systems
2+ years of IT Help Desk experience
Strong interpersonal skills with a positive, outgoing, high energy attitude
Experience with Google Workspace and an interest in its administration
Some experience with Automation & Scripting Mac and Linux environment
Hands-on experience supporting Mac, Linux, and Windows
It Help Desk Agent - Remote
By Learning Care Group, Inc. At , Novi, 48375
Proficient time management, organizational skills, and ability to meet established deadlines.
Other Skills and Abilities Qualifications
Ability to determine ticket priority based on standard operating procedure or input from the management
At least 1 year of multi-tiered support experience preferred.
Excellent customer service skills with both internal and external customers.
Effective communication skills, written, verbal and interpersonal.
It Help Desk - Remote
By Precision Staffing Services At , Cincinnati $16.50 an hour

Employment Type: Temp to Hire

It Help Desk Jobs
By INGELLICOM At , Guaynabo, 00968
Knowledge configuring corporate email in Outlook 2010 and iPhone devices.
Knowledge of hardware/Microsoft operating systems through current version including Office 365.
Experience supporting MS Office Suite through current versions.
Skilled providing support of personnel as it relates to the use of equipment and software.
Maintain daily performance of computer systems.
Install, modify, and repair computer hardware and software.
Store Help Desk Associate
By Hot Topic Inc. At , Industry $20 - $22 an hour
Minimum of 1-2 years of experience in help desk support, or education with related certifications.
Technical knowledge of the following: Microsoft Windows & Apple OS X operating systems, MS Office, mobile device management.
Knowledge of POS or experience with incident tracking software (BMC Track-It) is a plus!
Demonstrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
Ensure timely and effective resolution to all Helpdesk calls by providing technical and procedural support.
Monitor ticket queues and assigns them timely and accurately.
It Help Desk-Technology Department
By Hazelwood School District At , Florissant, 63031, Mo $51,193 - $76,121 a year
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Must possess positive, effective “people skills”.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
It Help Desk Manager
By State of Washington Dept. of Services for the Blind At , Lacey, Wa $7,648 - $10,289 a month
Two (2) years' Project Management experience.
A current resume, detailing experience, and education; and
Manage and strategize IT Help Desk direction, including planning, staffing, and evaluation.
Procure, configure, deploy, and manage staff cell phones, ensure system availability, and oversee DSB disaster recovery plan.
Two (2) years' experience supervising, leading, and mentoring professionals.
Experience providing technical support to blind/visually impaired and deaf or hard of hearing users.

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Help Desk Associate to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing customer service, and helping to maintain our IT systems. If you are passionate about technology and helping others, this is the job for you!

Overview The IT Help Desk Associate is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries, diagnose problems, and provide solutions to technical issues. They may also install, modify, and repair computer hardware and software. Detailed Job Description The IT Help Desk Associate is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries, diagnose problems, and provide solutions to technical issues. They may also install, modify, and repair computer hardware and software. They must be able to troubleshoot a variety of computer issues, including hardware, software, and network problems. They must be able to communicate effectively with customers and other IT personnel. Job Skill Requirements
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to troubleshoot technical issues
• Excellent customer service skills
• Ability to work independently and as part of a team
• Ability to communicate effectively
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in a help desk or customer service role
• A+ certification or other technical certifications
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a help desk or customer service role
• Experience troubleshooting technical issues
Job Responsibilities
• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide technical assistance and support
• Install, modify, and repair computer hardware and software
• Follow up with customers to ensure issue has been resolved
• Document technical issues and solutions in a database
• Maintain inventory of all equipment