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Help Desk Technician Jobs

Company

Council on Foreign Relations
Address , New York, 10065
Employment type FULL_TIME
Salary $50,000 - $60,000 a year
Expires 2023-09-14
Posted at 8 months ago
Job Description
Overview:
The Help Desk Technician is responsible for providing technical support and guidance to CFR staff in computer systems, software applications, mobile devices, and telephone systems. He or she is also responsible for providing technical support for institutional meetings and functions, physically relocating and connecting workstations and networking equipment, and configuring and repairing computer and networking equipment.
The major responsibilities of this position will include (but are not limited to)::
  • Diagnose and resolve technical issues reported by users. Provide guidance and support to users who require assistance with hardware, software, network, or other technology-related issues.
  • Maintain software and hardware asset inventory.
  • Assist with the relocation of computer equipment.
  • Collaborate with other IT professionals, such as network administrators, system administrators, and cybersecurity analysts, to help resolve complex issues.
  • Provide first-tier technical support and assistance to CFR staff.
  • Build on technical knowledge base through department sponsored training and reading of industry-related publications.
  • Maintaining and configuring computer software and hardware systems. This includes installing and updating software applications, troubleshooting hardware malfunctions, performing routine maintenance tasks, and ensuring systems are up to date with the latest security patches.
  • Logging and tracking support requests in the help desk ticketing system. Maintain detailed records of user interactions, including the nature of the problem, steps taken to resolve it, and any solutions provided.
Qualifications:
  • Excellent interpersonal and communication skills
  • Ability to lift and carry equipment up to 50 pounds in weight
  • The ability to analyze and evaluate user-reported problems, identify patterns, and apply technical knowledge to develop effective solutions.
  • Familiarity with Microsoft applications required; familiarity with MacOS is a plus
  • Ability to provide on-call help desk support one weekend per quarter
  • Possess a solid understanding of computer hardware, software, operating systems, and networking concepts.
  • A willingness to learn and adapt to modern technologies, software applications, and industry trends. Keeping up with advancements through self-study, certifications, and training programs
  • Exceptional organizational skills, along with strong follow-through and attention to detail
  • Bachelor’s degree required
  • Ability to work independently with proven ability to problem solve; strong critical thinking skills
Pay Range
$50,000 to $60,000 per year
Pay commensurate with experience and education
About CFR:
Founded in 1921, the Council on Foreign Relations (CFR) is a leading nonprofit membership organization, research center, and publisher, with headquarters in New York, an office in Washington, DC, and programs nationwide. It is dedicated to increasing America's understanding of the world and contributing ideas to U.S. foreign policy. CFR's 5,000+ members are leaders in international affairs and foreign policy. CFR also publishes Foreign Affairs, the preeminent magazine on global issues, and provides up-to-date information about the world and U.S. foreign policy on its award-winning website, CFR.org.

The Council on Foreign Relations offers a benefits package that is among the best offered by nonprofit institutions today, including an award-winning health and wellness program, an on-site fitness center, and generous leave policies and health insurance programs.

The Council on Foreign Relations is an equal opportunity employer and actively seeks candidates from a diverse background.