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Care Navigator Jobs
Company | aptihealth |
Address | Albany, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-12 |
Posted at | 10 months ago |
Life at aptihealth
- Encouraging curiosity and collaboration
- Balancing extraordinary work with your personal life
- Priding ourselves in being diverse and inclusive
- An environment of positive and super smart colleagues
- The opportunity to make life better for millions of people
- Investment in our employees
- Flexible working hours and lots of freedom in your work habits
- Turning innovative ideas into real-world results
- Experience & comfort using technology such as computer telephony, virtual visit technology, and EMR platforms to document patient interactions, register, & schedule patients for appointments
- 5+ years of patient facing customer service experience in the healthcare setting, preferably in acute care, behavioral health, or substance use treatment facilities
- Bachelor's degree preferably in psychology, social work, or other related behavioral health/healthcare disciplines or equivalent experience
- Passionate about being a trusted partner to transform behavioral healthcare
- Display passion and care when interacting with patients’ mental health need
- Experience working in a team environment and enjoy assisting other team members on tasks, duties, and/or project
- Strong interpersonal communication skills, written communication skills, and active listening abilities
- Experience with representing and promoting care services.
- Understand how insurance works and be able to effectively verify insurance eligibility and communicate patient cost sharing responsibility
- Facilitate the beginning of the patient’s behavioral healthcare journey using aptihealth’s system
- Provide appropriate information, education, and explanation of aptihealth services to patients displaying a comprehensive understanding of aptihealth’s mission, values, and care model and the ability to communicate it in a clear, compassionate way
- Troubleshoot issues with patient referrals
- Work directly with patients and their acute-setting care team to connect them with the behavioral healthcare providers and resources they need
- Quickly become proficient in aptihealth technology, tools, and workflows
- Document outreach and related notes in the aptihealth platform and in the partner EMR, where applicable
- Ability to prioritize daily workloads to ensure patients are finding the care they need in a timely manner
- Meet with key individuals within the hospital to establish and secure a pipeline of patient referrals
- Commitment to meet standardized expectations for Care Navigators through established performance metrics which includes growth and volume benchmarking
- Apply expert knowledge of aptihealth’s platform, workflows and market nuances to assist patients in their journey to care
- Paid Time Off
- Competitive pay and benefits
- Continuous learning opportunities
- Work on-site at Albany Medical Center in Albany, NY
- Full-time opportunity
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