Health & Wellness, Contact Center Specialist (Remote, Part-Time, Patient Care Coordinator)

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Position Summary...

What you'll do...

Remote: Yes

Who We Are…

Our team is a portion of the Omnichannel approach that offers our communities accessibility and affordability to their healthcare needs. Our team’s goal is to remove the day-to-day administration components of the process to allow our providers to focus on providing white glove care to our patients and communities.

What You’ll Do...

This role operates in a similar capacity to the front desk of a walk-in medical clinic. Tasks include processing incoming patient requests via phone and a proprietary EMR system, making outbound calls to gather missing patient information, connecting patients with available providers, and serving as the primary contact for non-medical support requests for patients, third-party agents, providers, and pharmacies. The candidate will be responsible for accurate documentation, efficient call behaviors, responsive communication, and multi-tasking within a high-volume call center environment. As the first point of contact for our patients, the candidate will maintain a professional demeanor, HIPAA compliance, and high personal integrity regarding assigned work and operating within a team environment. Additional projects may be assigned based on business needs and candidate skills.

Minimum Qualifications

• One - Two years of customer service experience in a fast-paced customer service environment

You will Sweep us off our feet if…

• Basic knowledge in the medical field or have medical background.
• Excellent notation and task organization skills
• You can be empathetic
• You have good communication skills (able to speak and write well English)
• Computer skills including basic troubleshooting and a multi-screen, multi-system workspace; able to type 32-45 WPM
• Ability to multi-task in a high-paced environment

Benefits & Perks

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Hiring Company, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Hiring Company and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Hiring Company is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life