Patient Operations Supervisor Jobs

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

Interwell Health is seeking a Patient Operations Supervisor who is passionate about caring for our patients, has an understanding of healthcare operations, and has proven success in leading teams. This position will report to the Patient Operations Manager, work in a remote environment (with limited travel expected in the future) and will be responsible for leading performance management and planning for our Enrollment team, in addition to Customer Support, Medical Records teams and Call Quality support.

The Patient Operations Supervisor must have strong communication skills and should enjoy diving into details and using a data-driven approach to solve problems. They will have a direct impact on patients’ lives by guiding a team to better understand our patients, discover ways to meet their needs, determine how to effectively enroll them in our service, and ensure we are responsive to their questions and concerns. Success in the role will be measured by outcomes such as: increased enrollment, improved conversion rates, patient satisfaction, and team efficiency in required administrative tasks.

The work you will do:

• Assign goals and tasks to team members; monitor follow-through and productivity, including outbound call planning
• Manage team members to performance metrics set by Patient Operations Manager
• Develop strategies for the team to successfully enroll, onboard and engage patients
• Identify team improvement opportunities, lead improvement projects, and report results
• Work closely with other Enrollment Supervisor(s) to align on performance management and consistent processes, along with sharing of project work and best practices
• Work cross functionally to identify gaps/issues that arise, and drive projects to successful completion, e.g. with Product, Engineering, Marketing, Clinical Operations and Account Management
• Lead team development including team meetings, stand ups, and individual performance feedback in one on ones and performance reviews
• Foster great working relationships between the Patient Operations and Clinical teams

The skills and qualifications you need:

• Bachelor of Arts or Bachelor of Science degree in related field
• Experience delivering complex projects on-time with great results
• Experience working in a fast-paced, startup environment preferred
• 1+ years of people management or team lead experience
• Experience in patient enrollment, customer support (inbound support), medical records support
• 3+ years of healthcare operations, sales/growth or patient support experience

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

• We care deeply about the people we serve
• We are better when we work together
• Humility is a source of our strength
• We bring joy to our work

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.