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Account Coordinator, Contact Center (Remote | M-F, 11-8Pm Est)

Company

KAR Global
Address United States
Employment type FULL_TIME
Salary
Category Motor Vehicle Manufacturing
Expires 2023-08-04
Posted at 10 months ago
Job Description
Remote | WFH


Hours: M-F, 11-8PM EST


Who we are:  


PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee driven with an environment that creates opportunities for growth and development.  


What we're looking for: 


PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications. If you love problem solving in a highly collaborative environment, please apply!


What We Offer: 


  • Health Savings Account and Flexible Spending Account options 
  • Immediate Holiday Pay 
  • 401(k) w. Company Match 
  • Front Loaded, Paid Vacation, Personal, and Sick Time 
  • Competitive Pay: $18/HR
  • Medical, Dental, and Vision Insurance 


What You’ll Do


  • Provide conflict-resolution as needed all while maintaining a professional demeanor
  • Communicate internally on client requests as the situation warrants additional approvals or follow-up.
  • Comfortability work in a call center environment while working remotely
  • Exercise your detail-oriented nature in keeping all systems updated, this component is critical to the role
  • You are the first impression to for our clients, taking both phone and email inquiry as needed
  • Assist our Senior Account Managers in problem solving


What You Have


  • High School Diploma or GED, required
  • A flexible understanding and desire to work overtime in times of high volume
  • Strong time management, organizational, and written/verbal communication skills
  • A professional nature and proper phone etiquette
  • 1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour)
  • A desire to grow your career within the department and learn new functions of the organization
  • A high level of detail-oriented experience as your notes will dictate future interactions with our clients
  • Excellent computer skills with Microsoft products such as Excel and Outlook