Scheduling Coordinator - Contact Center (Remote)

The Outbound Scheduling Coordinator (OBC) is responsible for helping support the department's mission of supplying on-site and virtual face to face interpreters. Each day, the OBC will be assigned to various outbound tasks with an expectation to work on that task to their fullest availability. This includes outbounding to interpreters, contacting agencies, requesting UTP approval, updating clients, and more.

In this position you will take part in America’s rich diversity and multiculturalism on a daily basis, working as part of a lively team in a fast-paced contact center environment, scheduling interpreters to ensure that communication is available for important events such as medical appointments, court cases, and emergencies. You will go home each day satisfied that you have helped people overcome language barriers in navigating complex structures such as healthcare, insurance, and the justice system. When our clients require in-person interpretation support, they count on us to find the most highly qualified interpreter that best suits their unique needs. We fulfill interpretation requests in over 200 languages across many industries, in a variety of settings. Interested candidates should be prepared to work in a fast-paced environment with a very diverse group of clients, Interpreters and coworkers. The ability to provide exceptional customer service support is a must.

Responsibilities

• Updates clients frequently for urgent requests and/or requests still pending
• Logs into take inbounds as assigned
• Other Duties as assigned
• Maintains a high level of customer service while answering both phone calls, emails and checking online requests as well as processes them accurately
• Meets daily assigned outbound quota
• Contact and assign an appropriate Interpreter for each assignment, and send necessary information to the Interpreter for each request
• Escalate requests to ‘Awaiting Supervisor’ as necessary

Requirements

• Strong oral and written communication skills
• Demonstrating superior performance as a Project Coordinator-Inbound
• Professional and positive phone manner with clients from all types of industry sectors
• Demonstrates ability to consistently meet quotas
• Attention to detail while effectively juggling multiple tasks
• Must be familiar with Microsoft Office suite and demonstrate the ability to type 30 wpm
• Basic interest in foreign cultures required (knowledge of foreign languages helpful

Hours And Compensation

• The rate of pay for this position is $ 16.00/hr .
• Monday to Friday, 11:00AM - 7:30PM EST.

LSA has received recognition as one of the 2023 Top Workplaces in the USA and the Philadelphia Inquirer’s Top Workplaces! Please view our profile via the following link: https://topworkplaces.com/company/language-services-associ/

LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more!

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673

Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please visit www.lsaweb.com .

LSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW