Supervisor, Patient Operations Jobs

At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences.

With over 10 million prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time.

Come join us. Let’s build something great together.

Why You’ll Love Working at Truepill…

• We are curious – We never settle for how it’s done today. We invent how it will be done tomorrow. Because we don’t just ask “why?”, we ask “why not?”.
• We are committed to supporting employees’ happiness, health, and overall well-being - We offer a variety of PTO plans and comprehensive benefits for both our remote and onsite employees.
• We are collaborators – The backbone of Truepill is our people. We support each other by listening and evolving together to make our goals attainable.
• We are honest – Leading with integrity is the foundation of trust. We always do what’s best for our people, our customers, and above all, our patients.
• We are innovators – We’re the spark that ignites positive change in healthcare. We create impact because we don’t anticipate; we innovate.

You’re Excited About This Opportunity Because…

• You will establish requirements for reporting, and work cross functionally to implement and deliver those reports
• You will help to forecast staffing needs based on expected and observed program performance
• You will manage performance expectations with our front end patient support staff
• Hours of Operation are Monday-Friday, 6am- 6pm PST
• You will become an expert with our software solutions, including but not limited to Five9, Salesforce, and Pioneer
• You will work collaboratively with leaders and team members to set training and quality assurance plans to ensure members are receiving their medication in a timely manner
• You will find creative ways to reduce friction and make our customer experience more seamless
• The majority of your day will be spent overseeing the performance our customer service team dedicated to Pharmacy services, and patient support
• You will perform other duties as assigned.

We’re Excited About You Because…

• Ability to solve problems and identify solutions
• High School Diploma or GED equivalent
• Ability to follow instructions and standard operating procedures
• Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high volume and stressful situations
• Ability to work independently as well as an integral part of the customer service team
• Knowledge of and ability to use and apply pharmacy terminology
• Preferred: Experience with startups
• 2+ years experience leading health care operations teams
• Preferred: Experience with pharmacy benefit related customer support
• Preferred: Experience with Telehealth

Salary: $65,000 annually

Truepill is unable to hire within the following states: Alaska, Arkansas, Delaware, Hawaii, Kentucky, Louisiana, Maine, Maryland, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington DC, West Virginia, Wisconsin, Wyoming

Diversity, Equity & Inclusion

Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.