Head Of Partnerships, Digital Channels

It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
The Head of Partner Sales, Customer Experience will win, maintain, educate, and expand relationships with their channel partners. Responsible for achieving sales, profitability, education and recruitment objectives in the software and/or SaaS markets targeting the social experience and social engagement segments. Channel leader must exhibit several key abilities, including, but not limited to: background selling solutions based technology solutions (preferably in the software / SaaS space), effective channel recruitment strategies, conducting in-person and remote sales calls, and previous experience developing and building channel sales strategies from the ground up.
Key Responsibilities

• Define and implement sales processes, methodologies, infrastructure and metrics to optimize performance of the sales organization
• Achieve monthly, quarterly, and annual revenue targets.
• Working closely with the Executive Leadership Team and advisors to develop and implement a go-to-market strategy which includes key deliverables, dates, and competitive strategies to achieve the company’s growth objectives.
• Clearly define and implement operational metrics and KPIs that measure, optimize, and continually improve efficiency and effectiveness of sales programs, tactics, and strategy; you will experiment and develop winning sales strategies to improve revenue growth.
• Be a hands-on leader who can represent Nextiva in front of customers and consistently drive a high velocity sales motion, including evangelizing Nextiva’s vision through customer interaction, speaking engagements, and other events.
• Provide hands-on metrics-driven sales leadership to help accelerate growth and profitability and provide the executive team with “operational insight” and effective investment decision frameworks and tools, to better manage the business and investment yield.

Qualifications

• Hands-on, ‘player-coach’ leadership style
• Ability to prioritize and handle multiple tasks
• Excellent communication skills, including the ability to exercise assertiveness to influence others so as to create desired sales results
• Knowledge of Digital Care, Digital Transformation, and Social Care desirable
• Intermediate to Advanced Microsoft Word, Excel, Access, and PowerPoint
• Excellent ability to identify and hire great Channel Management talent
• Bachelor’s degree in Business, Marketing or Journalism or equivalent combination of education and related work experience
• Ability to travel up to 50% of the time, at times on short notice
• Excellent presentation skills
• Experience in Contact Center as a Services (CCaaS) industry, familiarity with CCaaS platforms, industry trends, and customer needs highly desirable
• Minimum of five years’ experience in Channel Partner Management and/or Sales Management, Business Development, with an established network of and access to an existing partner ecosystem. Additional inroads into agencies and BPO’s highly desirable
• Excellent organization skills; superior attention to detail
• Analytical mindset, entrepreneurial and able to operate effectively with a high degree of autonomy

Compensation, Rewards & Benefits
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $220,000 - $280,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀
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In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.