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Head Of Business Operations
Company | Celigo |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-10 |
Posted at | 11 months ago |
We are seeking a highly skilled and experienced leader as a Head of Business Operations to lead and manage the overall operations of business functions, namely, Customer Success, Professional Services, and Order Management & Licensing Ops. This individual will develop and implement a comprehensive operations strategy that aligns with the company's overall business objectives.
- Establish and monitor key performance indicators (KPIs) to track the effectiveness and efficiency of business operations, identifying areas for improvement and implementing corrective measures as needed.
- Stay up-to-date with industry trends, best practices, and emerging technologies, and recommend innovative strategies to maintain a competitive edge.
- Facilitate annual planning processes for the business functions, including top line goal setting, development of strategies and OKRs, and coordination across teams
- Develop and implement operational strategies, policies, and procedures to optimize business performance and drive growth.
- Oversee the day-to-day operations of Customer Success, Professional Services, and Finance, ensuring seamless coordination and collaboration.
- Develop and maintain strong relationships with key stakeholders and internal teams, to ensure alignment and achieve business objectives.
- Lead and manage a high-performing team, providing guidance, mentoring, and support to drive individual and team excellence.
- Proactively identify challenges in the business that require intervention; investigate and strategize on solutions with respective business leaders
- Manage end-to-end cross-functional projects using a combination of data, context, and business judgment to get to the right outcomes
- Collaborate with cross-functional teams to streamline processes, improve interdepartmental communication, and enhance overall operational effectiveness.
- Partner with technology and systems teams to ensure credibility and robustness of data and analytics
- Design, coordinate and facilitate short-term and long-term planning activities across other functions and stakeholders at Celigo.
- Executive presence - demonstrated ability to engage with C-suite executives in companies of similar scale.
- Diverse background through exposure to different functions and businesses - possibly through consulting, biz-ops, or similar roles driving x-company transformation programs.
- Strong communication skills, especially around breaking down complex processes into digestible and relevant points (business process management notation) for a diverse set of stakeholders at all levels
- Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or equivalent is preferred.
- Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Exceptional leadership skills with a track record of successfully managing and developing high-performing teams.
- Proven experience of 10-12 years in leading operations or in operational roles within a SaaS company or relevant industry.
- Hands-on leader who can dig into details when needed
- Strong understanding of the SaaS business model and experience managing operations in Customer Success, Professional Services, Revenue, and Marketing functions.
- Conceptual thinking - the ability to analyze theoretical ideas, connect the bigger picture at hand to develop alternative approaches to solving problems and create new insights.
- ‘Self-starter’, ‘independent thinker’ with the ability to conceptualize, communicate (written and verbal) effectively and solicit alignment and buy-in at multiple levels across the organization
- Experience in Agile concepts, tools, and methodology to deliver projects
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