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Head Of Global Proposal Operations
Company | Talkdesk |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-05-22 |
Posted at | 1 year ago |
At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences. Our AI-powered cloud contact center solutions optimize our customers’ most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
- Ensure that the proposal submissions follow all explicit requests for proposal instructions
- Assist with managing and maintaining the RFP repository tool (RFPIO)
- Ensure approvals procedures and processes are followed
- Deliver competitive, high-quality proposals to Talkdesk prospects and customers
- Lead and participate in the RFP Process which includes: go/no go meetings, kick-off meetings, analysis of requirements and strategy development, risk assessment/mitigation, and the creation of high quality proposals showcasing Talkdesk’s value proposition
- Interact with Talkdesk sales and technical teams to create and ensure accuracy in business and technical responses
- Manage and lead a team of Proposal Managers globally.
- Partner with Talkdesk teams and leadership to look for areas for continuous process improvement on how the RFP team operates and interacts with others
- Manage time effectively and work on multiple projects in parallel
- Proficiency in all Microsoft Office and publishing tools
- Superb writing and communication skills
- Bachelor’s degree in Business, Marketing, Communications or related field plus 5-10 years of experience in a similar position
- Fluent in English
- Detail oriented with strong problem-solving skills
- 5 years of management experience
- Excellent team player with ability to motivate cross-functional teams
- APMP Certification
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