Global Head Of Customer Operations Jobs

You have expertise in the Medicare Advantage plan product design space, including management of Supplemental/SDOH benefits.

You have 10+ years of experience and progressive leadership responsibilities in Medicare Advantage product, strategy, and implementation roles.

You have 2+ years of early-stage startup experience.

You have experience leading an implementation team and new client onboarding and development of client KPIs/performance scorecard.

You have experience with go-to-market efforts and a proven record of developing new Medicare Advantage client partnerships.

You have strong analytical and problem-solving skills.

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS:

Excellent project management skills, with a track record of leading successful projects in a cross-functional team environment.

Ongoing compliance, including but not limited to: GMP, environmental, safety, logistics and materials management

Process Improvement and Change Management Implementation

Manage the selection and qualification of materials & equipment, including process development and optimization for early-stage clinical manufacturing.

Ensure predictive Clinical Supply Chain management to guarantee reliable Clinical Study support.

Strong communication skills, at both senior management level and team/project level. Effective collaboration with global Business organization and IT functions.

Minimum Bachelor Degree with 12+ years software engineering and global support experience, 7+ years global team management

Risk Excellence mindset, proactive risk identification and risk management.

Deep understanding of SDLC, DevOps, CI/CD, Software monitoring, production support, incident management and infrastructure platforms configuration.

Strategic thinking and strong leadership with extensive experience in IT operations and production support and DevOps

Experience in IT operations in cloud environment

Work with other business leads to continuously improve the firm's offering.

Lead and develop a team of technology professionals in the delivery of enterprise technology.

Establish scalable and efficient operations and a global support model.

Lead, hire and mentor a team to build a high-performing culture.

Management of third party suppliers and vendors, as required.

Accurate data entry and computer skills (Excel/Outlook a must)

Accountable for managing the delivery of Deployment Plan requirements for the Supply Chain Team.

Ensure training and knowledge within the Global Customer Operations Team is up to date and relevant.

Experience of fast paced customer services environment.

Excellent written and verbal communication skills.

Effective leadership skills, with a strong focus on people , business processes, and financial management

Bachelor’s Degree or equivalent work experience required. Prefer degree in Industrial Engineering, Operations Management, or equivalent

Overse e the packaging material purchasing and management of obsolete inventory

Apply in-depth financial knowledge, expertise and analytical skills to model potential solutions or step-function improvements in our supply chain model

Hands-on Project Management experienc e

Ability to interact with various levels of management , proactive leadership approach

Have 10+ years of management experience in leading globally dispersed teams.

Can champion the best leadership practices leading to effective change management, a culture of innovation, and high employee engagement.

Partner with product and engineering leadership, designers, product managers, and marketing leaders to plan, drive, and deliver user and business value.

Partner with marketing and Go-to-Market Teams to ensure consistent brand experience across all customer interactions.

15+ years’ experience in product strategy, design and / or execution.

Experience in leading digital products from either the financial services, payment, or fintech industries.

Raising our performance bar through rigorous, thoughtful management

Manage department P&L, priorities, and health

8+ years of experience in startup operations, including overseeing a customer support function

Deep experience hiring (>100 hires in your career) and managing large scale departments (100-250+ teammates)

Demonstrated experience working in a fast-paced, dynamic startup environment

Exceptional leadership and communication skills with a collaborative mindset

Responsibilities for this role include:

Minimize rework or scrap by informing line workers if they missed any steps

Conduct automated time & motion studies to analyze work cells and full lines

Train line operators faster using an AI coach to provide real-time feedback

Taking a new customer post-sale to fully deployed by coordinating the placement, installation, and bring-up of 1000’s of new devices

Ensuring successful customer deployments with the goal of expanding in every customer by delivering consistent value through our platform

5 years of management experience

Manage and lead a team of Proposal Managers globally.

Bachelor’s degree in Business, Marketing, Communications or related field plus 5-10 years of experience in a similar position

Detail oriented with strong problem-solving skills

Manage time effectively and work on multiple projects in parallel

Superb writing and communication skills

Demonstrated mindset and tactics for talent development (coaching & performance development/management)

Monitor customer business reviews to understand customer utilization of products, key metrics and opportunities to manage the health of Bottomline's customers

Implement, manage and improve the set of processes and tools to deliver on KPIs of the customer support function

Comprehensive knowledge of support processes and tools to develop/drive the strategy for Bottomline (eg ITIL)

10+ years global support leadership experience

Exceptional communications skills with all levels

Demonstrated experience managing remote teams

10 years of related HRIS and/or HR Operations global experience

Experience leading and implementing large transformational plans

Experience implementing and scaling global HR operations and systems

Experience building cross-functional partnerships across the organization to act without having a direct reporting relationship

Paid Life insurance, AD&D. and disability benefits

Experience in relevant industry standards, ISO, Lean management, and compliance.

Monitor and support the management performance.

Experience in strategic leadership, strategy building and implementation.

Strong communication skills and the ability to work in a team

Your key contribution will be as a principal architect of the company’s mid and long term operations strategy and set up.

Oversee the operations; manufacturing & SC strategy, adding global expertise in emerging technologies.

Excellent project management skills, with experience managing complex legal operations projects.

Demonstrated proficiency across technology products, including Atlassian’s own products, eBilling, litigation management, knowledge management, and CLMS platforms.

15+ years of legal operations experience, with direct involvement working with the General Counsel or Chief Legal Officer.

A process-oriented approach with experience reducing manual work and increasing operational efficiencies.

Expertise in managing and reporting on Legal team operating expenses, including law firm accruals.

Previous success in leading a Legal Operations team, hiring top talent on the market, and developing careers.

5 years of management experience

Manage and lead a team of Proposal Managers globally.

Bachelor’s degree in Business, Marketing, Communications or related field plus 5-10 years of experience in a similar position

Detail oriented with strong problem-solving skills

Manage time effectively and work on multiple projects in parallel

Superb writing and communication skills