Gucci Regional Operations Manager - Southeast

Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Family Description -Retail Management:
Defines and supervises the commercial strategy for the retail channel. Analyses KPIs to achieve commercial goals.
Sub-Job Family Description - Area Retail:
Provides strategic support to each store. The visible face of management in each of its stores. Acts as a reference point to help carry out activities and solve problems.

Role Mission
Retail Operations, as part of the retail team, supports one of the most critical departments as the main link to support ongoing business growth while adhering to all Gucci policies and procedures.  
Based in Miami, the Regional Operations Manager will support and bring a commercial focus to the back-of-house (BOH) and integrate it with the front-of-house (FOH.  The candidate will have a desire to raise opportunities, propose solutions and ensure that we are creating a better store environment not only for our clients but also the store teams.
The role will also support the development of the operations teams in the store and partner closely with the Director of Operations, Market Director and Store Directors. 
Key Accountabilities
New Projects/ Regional Strategy (Strategy and implementation) 

• Ensure compliance to all operational processes are maintained;
• Be a partner to the management teams to continuously improve FOH and BOH operations;
• Provide prompt resolutions for any store inquiries;
• Promote use of operational tools in store;
• Raise opportunities for improvement and be the “change agent” in making the changes happen;
• Identify opportunities to improve store operations;
• Conduct regular store visits;
• Assess and implement in-store processes and policies without compromising Gucci’s brand image and standards;
• Lead by example by leveraging operational tools while in store, and support in identifying how these tools can best utilized.
• Training as necessary;
• Take the lead, when necessary, on local or global project initiatives;

Training and Team Development

• Ensure proper career progression for operations teams in the store and create developmental plans in partnership with the Store Director and the Senior Director Outlets.
• Provide training to new members of the operations team, as well as training on various operational tools;
• Proactively identify gaps in knowledge for existing teams and provide training, and in person support;
• Support the Store Directors and Senior Director Outlets in developing the operations team through the assessment of talent and mapping opportunities for growth;

Store Openings, Renovations and Relocations

• Support the onboarding of all new Store Directors. 
• Coordinate activities to operationally prepare for store openings/renovations/relocation activities within the respective markets;
• Ensure smooth store openings through the proper dissemination of information to key departments; 

Policy and Procedures

• Conduct in-store operations training for new Store Directors;
• Review and identify any critical areas that require additional guidelines;
• Ensure the proper use of all digital tools as it relates to retail operations;
• Create, update, and disseminate all policies and procedures;
• Utilize all existing tools to support stores (i.e., checklists) as well as identify any future planning to ensure the most efficient FOH and BOH experience;
• Ensure all stores are adhering to local and worldwide policies and procedures;

Key Requirements

• Strong business acumen, highly analytical, able to present and promote ideas; 
• Experience in logistical planning, development of processes and policies;
• Experience working closely with Store Planning, Merchandising, Finance, MIS, Loss Prevention, Consumer Management and Training;       
• Previous experience as a Store Director a plus;
• High Proficiency: in Excel and PowerPoint.
• At least 5 years of experience in a multi-store support role, preferably in a fast-paced, luxury/ fashion environment; 
• Good project management skills; 
• Strong communication and writing skills;
• Proven to be a strategic thinker and focused on the end results;
• Ability to effectively direct a team through change management; 
• Experience in building materials using platforms and tools that can be easily facilitated at store level;
• Able to collaborate effectively with a team to develop strategies; 

Key Pillars for Ways of Working

• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Execute the mission of the role with a Radically Client-Centric mindset;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do
Explore
Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver
Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect
Connection Builder

• Adapts own style to communicate impactfully
• Builds trust-based relationships across boundaries and encourages collaboration

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build
Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected].  
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
Salary Range
For individuals assigned and/or hired to work in Florida, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.   
A reasonable estimate of the current base salary range is $95,000 USD to $135,000 USD. 
EOE M/D/F/V
Job Type
Regular
Start Date
2023-04-10
Schedule
Full time
Organization
Gucci America Inc.