General Manager, Consulting Jobs

Responsibilities

• Industry Collaboration: Collaborates across Microsoft organizational boundaries and within partner communities to fully integrate Industry assets for customer business transformation.
• Industry Expertise: Acts as an Industry thought leader to advise customers on digital transformation. Acts as a spokesperson to external audiences.
• Industry Maturity: Leverages deep industry knowledge to drive Industry maturity across the organization, identifying regional industry trends, drivers, and ecosystems, and build the organizational capability to lead the market in the region.

• Market Planning: Develops, orchestrates, and executes a comprehensive Consulting market plan for a region by prioritizing organizational efforts in line with global strategy and enterprise business using knowledge of local market and customer business.
• Customer Focus: Ensures that customer relationships are well maintained throughout their organization, for developing executive relationships in targeted accounts, and for creating an organizational culture that prioritizes the customer experience and transformational outcomes.
• Relationship Management: Grows productive business relationships across a region of strategic customers with an integrated and intentional One Microsoft approach and establishes a regular cadence at the Chief Executive Officer / President level within the region.

• Leadership- Adheres to the Model, Coach, Care framework to attract, develop, and retain talent, delivers results through teamwork as One Microsoft, role models Microsoft values and commits to performance management
• Organization Building: Builds the organizational capability necessary to compete in the marketplace, creating exceptional customer experiences, and exemplify Microsoft Leadership Principles, inclusivity, and collaboration.

• Sales and Pursuit Management: Accountable for the Sales and Pursuit functions, ensuring that high quality, on-strategy proposals, pursuit agility/velocity, and win rate. Aligning Sales / Pursuit and innovation teams (ISD, ATU, Service Lines CT/CI) is key accountability of the Consulting Leader.
• Business Performance: Delivers on the Operating Model; establishing controls to optimize and achieve Regional Project and Billed Revenue, Delivered Value, ISD Direct Azure Impact, Delivered Margin X% target and Cost Per Delivered Hour (CPDH), Cost of Quality and Net Promoter Score.
• Sales Strategy Execution: Drive sales strategy and execution in their organization.

• Business Rhythms: Leads Consulting business reviews, priority setting, and annual business planning processes for a large or multi-subsidiary area.
• P&L Accountability: Designs and manages elements of Consulting profit and loss (P&L) to balance resources and achieve all metrics. Manages profits and losses for their organization and considers the impact of decisions on the overall subsidiary profits and losses (P&L) as a member of the Leadership Team. Influences and impacts top-line revenue and company priorities (e.g., Azure Consumed Revenue).
• Consulting Accountability: Drives execution of all aspects of the Consulting business through a defined cadence of accountability. Defines key quarterly objectives and tracks against those objectives, executes through regional teams and across organizational boundaries, directly and indirectly, influencing successful outcomes.

• Delivery Excellence: Drives organization-wide continuous improvement rigor to increase organizational maturity and sets a high bar for delivery quality. Organizational utilization, revenue, profitability, and customer satisfaction are key business indicators for success. Resource orchestration, resource management, problem-solving across organizational boundaries, and mitigating risk across their organization is the responsibility of the Regional Delivery Leader.

Qualifications

• OR equivalent experience.
• 3+ years people management experience.
• Bachelor's Degree or Technical University Degree AND 9+ years technology-related, business, professional services, consulting, and sales experience
  • OR Master's Degree AND 7+ years technology-related, business, professional services, consulting, and sales experience
  • OR equivalent experience.
• OR Master's Degree AND 7+ years technology-related, business, professional services, consulting, and sales experience
• 3+ sales management experience.

• Experience running a disciplined customer and business review process with cross-functional teams, identifying and prioritizing blockers, and problem solving across organizational boundaries
• Consulting Services record of accomplishment delivering successful customer outcomes in both sales and delivery leadership positions.
• Extensive experience leading teams in a complex, matrixed environment, creating clarity, generating energy, and delivering results
• Industry / Cross-industry expertise
• Extensive people management and technical leadership experience; inspiring and fostering a culture of customer centricity, attracting, developing, and retaining technical talent
• Experience leading and managing consulting services delivery projects/programs
• Deep acumen of consulting delivery methodologies, e.g., Leading Edge Delivery and technical solutioning/scoping