Front Office Manager Jobs

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Front Office Manager

Summary

The Front Office Manager is responsible for management and day-to-day effective operations for guest reception, guest services, reservations, and concierge; including profitable financial management, effective leadership, excellent customer service skills, telephone etiquette, and supervision of department requirements and standards.

Essential Functions

• Accountable for the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest service through the guests stay.
• Develop and implement cost saving and profit enhancing measures throughout the departments.
• Maintain/review profitability measures of departments with General Manager, while supporting overall hotel operations.
• Able to exercise coaching and counseling within hotel’s set policies.
• Ability to work in the following systems: OPERA, LMS, TIMESAVER, ADP, HRM, BIRCHSTREET & HOTSOS.
• Interact frequently and positively with guests.
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• All positions may perform additional duties as assigned based on business needs that may be outside the scope of normal duties.
• Develop and implement cost saving and profit enhancing measures throughout the departments.
• Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
• Review monthly P&L’s with the General Manager and drive monthly forecasting process.
• Assist front office managers with the recruitment, training and development of all associates.
• Learn the hotel's life-safety systems and be prepared at all times for emergency situations.
• Responsible for communicating and developing department managers to ensure all developed standards are met on a consistent basis.
• Resolve problems/issues to the satisfaction of involved parties.
• Control payroll and equipment costs (minimizing loss).
• Review daily revenues and labor reports and compare to monthly forecast/budgets.
• Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory.
• Regularly move throughout the departments to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
• Review daily revenues and labor reports and compare to monthly forecast/budgets. Review monthly P&L’s with the General Manager and Department Managers and assist with monthly forecasting.
• Ensure all Human Resource standards and procedures are met on a daily basis.

QUALIFICATIONS

• Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.
• Excellent organizational and time management skills
• Excellent driving record
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands
• 3 to 5 years leadership experience in a luxury hotel
• Must integrate company values throughout all interactions
• Work positively in a team environment
• Must possess a positive attitude
• Opera experience preferred
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Experience and knowledge of hotel operations is required
• College degree preferred
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must be able to quickly adapt to effectively using new software products
• Must be willing to participate in a learning environment

Physical Requirements

Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

The pay scale for Front Office Manager is $70,000.00 to $75,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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